Tuesday, April 21, 2026

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Mitto Expands Access to the Power of WhatsApp for Sales and Marketing Through Oracle Marketplace

Mitto's WhatsApp Business integration allows Oracle Responsys users to engage and support customers at scale. Mitto, a leading provider of global omnichannel communications solutions, announced that...
Customer Experience

Cyara Appoints Chief Customer Officer & Chief Product Officer, Expanding Global Leadership Team

Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, announced the appointment of Jeff Romano as Chief Customer Officer (CCO) and the promotion...
Customer Experience

Inbenta Expands Leadership Team with Three Executive Appointments

Inbenta, an AI platform purpose-built to optimize customer experience, announced the appointment of David Barnhardt to Head of Experience, Janice Diner to Chief Marketing Officer,...
Customer Experience

Ansira Launches Empathy Intent Solution to Guide Clients On AI Implementation

Empathy in AI Helps Brands Maintain Human Connection, Replacing Customer Transactions with Interactions. Ansira Partners, Inc., an independent global marketing services and solutions company with...
Customer Experience

Insider announces Sirius AI™, the world’s most comprehensive Generative AI solution for CX, making marketing teams 60% more productive

Insider announced the launch of Sirius AI™, the world's most comprehensive, patent-pending, Generative AI solution for customer experience that combines the power of large...
Martech

eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement

eGain Corporation, the leading knowledge management platform provider for customer engagement automation, launched eGain AssistGPT at its Solve 23 conference, being held on September...
Customer Experience

Salesforce Signs Definitive Agreement to Acquire Airkit.ai

Salesforce has signed a definitive agreement to acquire Airkit.ai, a creator of AI powered customer service applications and experiences. Airkit.ai enables Fortune 500 and...
Customer Experience

Lenovo Image Integrates Oort AI Agent to Enhance Customer Support

Oort, a decentralized data cloud service provider, is excited to announce that Lenovo Image, now known as ZX, will integrate Oort TDS (Talk-to-Data Service)...
Customer Experience

Forethought Introduces Autoflows, Ushers in AI-First Customer Support

Forethought, the leading generative AI for customer support, announced Autoflows – autonomous resolution capabilities for SupportGPT. With Autoflows, Forethought is ushering in an efficient,...
News

Poppulo Introduces Poppulo AI, the Industry’s Only Enterprise-Grade AI Suite to Transform Communications Experiences

Poppulo AI introduces a new era for resource-challenged communications teams with intelligence, automation, and fully governed generative AI capabilities designed to boost productivity and...
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