Martech

Customer Experience

Front Acquires Windsor.io, Accelerating a New Era for AI-powered Customer Service

Front, a customer operations platform enabling teams to streamline communication and deliver exceptional service at scale, announced its acquisition of AI platform, Windsor.io, to...

Customer Experience

Ushur Business Leader Survey Shows Regulated Industries Rapidly Adopting AI

Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), published the results of a survey commissioned to study the attitudes and behaviors of executives and...

Marketing and Analytics

BrightEdge Releases New Data, Shows Companies How Significantly Google’s New AI-Powered Search Engine Will Impact Their Business

BrightEdge, the global leader in organic search, content and digital marketing automation, released new data that highlights how significantly Google’s AI-enabled Search Generative Experience (SGE)—launching...

Customer Experience

Nextiva Acquires Thrio: Democratizing Customer Experience with AI

Nextiva, a leading provider of customer experience solutions, is making strategic strides in the CX evolution through the acquisition of Thrio. Thrio is an...

Marketing and Analytics

Viant Integrates with PurpleLab™

Viant Technology Inc., the leading people-based advertising technology company, announced a new integration with PurpleLab™, a healthcare analytics company that holds one of the...

Customer Experience

PolyAI Unveils Its 2024 CX 100: One Hundred Visionaries Revolutionizing Customer Experience

PolyAI, the world's premiere provider of customer-led voice assistants for the enterprise, is proud to announce the release of its second annual CX 100. This...

Martech

AI Startup Mashgin Partners with Biometric ID Provider Keyo to Add Contactless Pay By Palm Technology to Its AI Self-Checkout

Mashgin, the world's fastest touchless self-checkout system, announced a partnership with Keyo and its global biometric identity network. The partnership creates a self-checkout experience on...

Customer Experience

Cognigy Now Available in the Microsoft Azure Marketplace

A global leader in AI-enabled customer service solutions, Cognigy, announced the availability of its cutting-edge platform in the Microsoft Azure Marketplace, an online store providing...

Customer Experience

Microsoft unveils new generative AI and data solutions across the shopper journey, offering copilot experiences through Microsoft Cloud for Retail

Ahead of NRF 2024: Retail's Big Show, Microsoft Corp. on announced new generative AI and data solutions and capabilities for retailers that span the retail shopper...

Customer Experience

Infobip Unveils AI Hub for AI-Driven Conversational Customer Experiences

Global cloud communications platform Infobip has launched AI Hub, a comprehensive artificial intelligence (AI) overhaul of its platform to help businesses to create seamless end-to-end conversational...

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