Martech

Customer Experience

HGS Next-Gen Accelerator for Contact Centers Harnessing the Power of Generative Artificial Intelligence, Now Available to All Brands

HGS Agent X™ 23 release unlocks the ability of contact center agents to be more effective by utilizing AI to turn conversations into data...

Customer Experience

OpenWeb Appoints AI Foundation Founder Rob Meadows as Chief Technology Officer

Respected expert and ethical AI advocate joins community engagement platform to redouble AI innovation, shepherd the community economy OpenWeb, the premium community engagement platform serving...

Marketing and Analytics

DevriX Unveils Advanced Experimentation-as-a-Service to Fuel Data-Driven Growth for Global Businesses

DevriX, a leading WordPress development company, announced the launch of its innovative Experimentation-as-a-Service (EaaS) platform, designed to help growing global businesses know exactly where to...

Customer Experience

Inbenta Appoints Merlin Bise as Chief Technology Officer

Inbenta, a conversational AI platform designed to optimize customer experience, announced the appointment of Merlin Bise as Chief Technology Officer, effective January 1, 2024. Bise will...

Martech

Kapwing’s New Ai Editor Helps Creators Turn Videos Into Social-Ready Clips In Minutes

Kapwing unveiled Repurpose Studio, an AI-powered platform that helps creators transform long videos into short, social-ready clips within minutes. By leveraging the power of AI,...

Marketing and Analytics

Verint Named Leader in 2023 Opus Research Conversational AI Evaluation

Verint Open Platform including Conversational AI and Containment Bots Elevates Customer Experiences, Increases Employee Productivity and Reduces Costs Through Scalability, Real World Success and...

Customer Experience

NICE CXone Named Outright CCaaS Leader In ISG Provider Lens 2023 Report

NICE CXone received the highest overall scores in competitive strength and portfolio attractiveness with Enlighten also recognized for delivering smarter self-service NICE announced that CXone, the...

Customer Experience

Humane Selects Optiva BSS for Launch of New Ai Pin

The first wearable device and software platform with embedded mobile virtual network operator (MVNO) connectivity built to deliver personal artificial intelligence (AI) services leverages...

Customer Experience

Hinduja Global Solutions: New Research Shows Customer Experience Decision Makers Betting Big on Artificial Intelligence

Hinduja Global Solutions (HGS), a leader in technology-led customer experience (CX), recently released new findings from its CX Buyers’ Insights Report based on a...

Martech

Leading Global Commerce Companies CommerceHub, ChannelAdvisor and Dsco Become Rithum

Rithum strengthens AI capabilities with acquisition of Cadeera Rithum utilizes AI to better optimize delivery operations, costs, and platforms for its customers. With the acquisition...

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