Saturday, August 1, 2026

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Marketing and Analytics

Higher Logic Releases New AI Features

AI Assistant, AI Suggested Tags, and Bulk Upload with AI mark a new era in AI-powered member and customer engagement Higher Logic, the leading online...
Customer Experience

ScreenMeet Partners with Natterbox to Launch Natterbox Remote Assist, a Visual Support Tool for Contact Centers

ScreenMeet, a leader in customer support solutions that includes fully integrated screen and mobile camera sharing, has announced a partnership with Natterbox, a global innovator...
Martech

New AI Tools, Meta Verification, and Enhanced Calling Functionality Revolutionize Business Engagement on WhatsApp

Businesses leveraging WhatsApp for customer engagement and sales will now enjoy a suite of powerful new tools and features aimed at enhancing their capabilities...
Customer Experience

C1 Awarded Avaya Enterprise Partner of the Year

C1, the global technology solution provider elevating connected human experiences, announced it has once again been awarded Avaya Enterprise Partner of the Year. Avaya...
Customer Experience

Tethr and Awaken Intelligence join forces to accelerate contact center modernization

Tethr, a leading provider of AI-powered conversation intelligence software, and Awaken Intelligence Ltd., a contact center solutions and agent experience innovator, announced that the...
Martech

CyberLink to Unveil new Gen-AI features within CyberLink’s AI digital marketing design software

CyberLink Corp., a leading provider of digital creative editing software and artificial intelligence (AI) solutions, is excited to announce the launch of AI Magic...
Analytics

InMoment Named a Leader in Text Mining and Analytics Platforms Research Report Citing Strengths in NLU and Generative AI-based Processes

InMoment, the leading provider of Experience Improvement (XI)™ solutions, announced it has been named a Leader in The Forrester Wave™: Text Mining and Analytics...
Customer Experience

ibex Wave iX Wins 2024 CRM Excellence Award for Powering Next-Gen Customer Experience

ibex, a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, announced that the ibex Wave iX AI-enabled CX solution...
Customer Experience

Ada Enhances AI Agent for Customer Service on the Path to Enable 100% Automated Resolution Rate

New capabilities make Ada’s AI Agent smarter, more trustworthy, and capable of reasoning like a top performing human agent Ada, the AI-native customer service automation...
Customer Experience

AI-Powered Customer Engagement: 6 Ways to Improve Customer Service

Artificial intelligence (AI) is the talk of the town lately (more like the talk of the world). Nevertheless, it’s all for good reasons (hopefully)....
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