Martech

Acquisition provides AI-generated insights from customer interactions across every channel, delivering instant value for revenue Gainsight, the world’s leading Customer Success platform, announced that it...

Five9, provider of the Intelligent CX Platform, announced the latest addition to the Five9 Genius AI Suite, including the four-step Five9 Genius AI process, a strategic...

New solution adds advanced, enterprise-grade calling features, SMS, CRM integrations, and more to create a comprehensive, seamless, all-in-one communications and collaboration experience Intermedia Cloud Communications,...

Macorva, a leader in comprehensive performance management and feedback solutions, announced the launch of Macorva CX Call Insights, an innovative AI-powered call scorecard system. This tool is...

Sainsbury’s has announced it has chosen NCR Voyix, a global leader in digital commerce solutions, to help transform its shopping experience and support its...

Highest possible scores received in 13 of 22 criteria, including Vision, Artificial Intelligence, Personalization, Legacy Tech Integration, and Roadmap Zeta Global, the AI-Powered Marketing Cloud,...

Saarthee, a pioneer in advanced technology solutions, is thrilled to announce the launch of its innovative Generative AI-based Customer Experience (CX) Agent Training Simulator saarATS,...

SANDSIV, a leader in AI-powered experience management solutions, is proud to announce the launch of Insight Narrator, a groundbreaking enhancement to the sandsiv+ Voice of...

3CLogic setting new standards for unified experiences while delivering meaningful impact and ROI to ServiceNow customers leveraging Customer Workflows, ITSM, and/or Employee Workflows. 3CLogic, the...

NLX, the AI platform powering advanced conversational experiences for the world's most admired brands, announces it has acquired Radish Systems and its patented ChoiceView®...