Wednesday, February 4, 2026

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Customer Experience

CallMiner Leverages Generative AI to Enhance Post-Interaction and Real-Time AI Summarization

New and enhanced capabilities, including automated follow-up actions and summarization editing, drive agent productivity and improve customer experience CallMiner, the leading provider of conversation intelligence...
Customer Experience

Inspiro Wins Multiple Gold Honors from Globee® Awards

Inspiro, a leading global CX outsourcing company, is excited to announce that it has won three Gold awards from the prestigious Globee® Awards. Inspiro received a Gold...
Marketing and Analytics

Captions Raises Series C to Invest $100M in Pioneering AI Video Research in New York City

Captions, the leading generative video creation and editing platform, announced it has raised $60 million in Series C funding led by Index Ventures, bringing...
Customer Experience

Teleperformance receives gold award for best AI-driven tech innovation

Company wins top honors for AI solution that streamlines back-office operations for enhanced customer experience and operational performance Teleperformance, a global leader in digital business...
Cloud

KLaunch and Lantrasoft Partner to Enhance Global AI Solutions

KLaunch, a leader in omni-channel conversational AI technologies, announces a strategic partnership with Lantrasoft, a premier global technology and talent provider. This collaboration aims...
Customer Experience

Persistent Acquires Starfish Associates, Strengthening its Position in AI-powered Contact Center and Unified Communications

Persistent Systems, a global pioneer in Digital Engineering and Enterprise Modernization,  announced the intent to acquire New Jersey-based Starfish Associates. This strategic acquisition builds...
Customer Experience

AI in Content Personalization: The Future of Targeted Marketing

AI in content personalization is exactly what it sounds like using artificial intelligence to personalize content. How many of us hate wasting time swiping...
Automation in AI

Pia Bolsters US Marketing with Appointment of Industry Expert Molly Lindsay as New VP

Pia, the ultimate ai-led automation platform for MSPs, empowering them with improved efficiency, faster ticket management, and elevated customer service, is excited to announce Molly...
Generative AI

Innominds Partners with Minerva CQ to Revolutionize Customer and Product Support with AI-Powered Solutions

Innominds, a differentiated Digital and Product Engineering services company, is excited to announce a strategic partnership with Minerva CQ, a pioneering company that provides an AI...
Marketing and Analytics

Zeta Global Launches The Zeta Economic Index, An AI-Powered Barometer Of The US Economy

The Zeta Economic Index uses proprietary data and Generative AI to synthesize trillions of behavioral signals to produce a real-time snapshot of the state...
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