Lufthansa , Europe's largest airline, has embarked on a transformation journey to improve customer engagement with the launch of an innovative Customer Insight Hub developed in collaboration with TD Reply . This innovative portal allows you to carry out advanced analyzes using specialized Large Language Models to activate data-driven strategies aimed at improving the customer...
Tagado, the AI analytics provider of high-res CX data intelligence, has announced the launch of its new feedback trends monitor, that automatically allows CX, service and product teams to segment feedback into issues so evolving trends can be instantly prioritized, assigned, resolved and monitored over time.
Traditional planning and task...
Through cutting-edge technology, creativity, and innovation, Globant reinvents how brands engage with their customers through memorable and fulfilling experiences
Globant, a digitally native company focused on reinventing businesses through innovative technology solutions, announced the launch of its Connected Experiences Studio. This dedicated Studio consolidates over two decades of harnessing the...
Anywhere365®, a global leader in Enterprise Dialogue Management software and a pioneer in customer service technology, announced the acquisition of Deepdesk BV ("Deepdesk"), a leading provider of AI Assistant technology. Deepdesk AIx enhances customer experiences and communications capabilities through proprietary AI models and generative AI ("GenAI"). This acquisition strengthens Anywhere365's...
CX leader accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent customer experiences
Zendesk announced it completed its acquisition of Klaus, the industry leading AI-powered quality management platform. The acquisition of Klaus is the latest addition to the company's existing WEM...
Accrete AI, a leading dual-use enterprise AI software company, announced that Accrete has been named a Sample Provider in the recently published Gartner report Emerging Tech Impact Radar: Conversational Artificial Intelligence. The report describes DI as: "a practical discipline used to improve decision making by explicitly understanding and engineering...
PG Forsta, the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders, announced that it has been named by Gartner as a Leader in the Magic Quadrant for Voice of the Customer, marking the second consecutive time...
Diabolocom's AI Solution increases staff productivity, controls pricing, and enhances the customer experience.
Frost & Sullivan researched the artificial intelligence (AI) innovation industry and, based on its analysis results, recognizes Diabolocom with the 2024 French Product Leadership Award for AI Innovation. The company is a leading contact-center-as-a-service (CCaaS) provider in Europe. By recognizing the value...
VXI Global Solutions, a leading provider of customer experience (CX) and business process outsourcing (BPO) solutions, proudly announces the launch of its state-of-the-art delivery center in Cairo, Egypt.
For over two decades, VXI has been at the forefront of delivering innovative customer service solutions to clients worldwide. With a commitment to...
SaskTel's Digital Mobile Brand Launches AI-Powered Virtual Agent for Enhanced Digital Customer Engagement.
Alepo proudly announces that Lüm Mobile, SaskTel's innovative all-digital mobile brand, has launched Lümbot, a cutting-edge AI-powered virtual agent from Alepo to deliver an all-digital customer support experience.
Lümbot, which lives on Lüm Mobile's website, harnesses the power...
