Customer Experience

Customer Experience

Nuacom Unveils AI Business Phone System with Advanced Features

Nuacom, a leading provider of business communication solutions, is proud to announce the launch of its groundbreaking AI-powered phone system, Nuacom AI. Designed to redefine...

Customer Experience

Inoria & Parloa Transform Customer Interactions with AI

Inoria, a full-suite contact center solutions and service partner announces new partnership with Parloa, a leading provider of AI-powered automation for customer service. This collaboration...

Customer Experience

transcosmos Connects Systems to Generative AI via Amazon Bedrock

transcosmos is pleased to announce that the company has developed an architecture that integrates generative AI (GenAI) services (applications) to contact center platforms securely and...

Customer Experience

Bland AI Secures $16M to Modernize Call Practices

Startup building hyper-realistic AI agents emerges from stealth with funding round led by Scale Venture Partners to automate calls and visualize call data Bland AI,...

Customer Experience

ODP Corp Boosts CX with Gen AI Data Integration

The ODP Corporation, a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, announced the implementation of...

Customer Experience

Inoria & Kore.ai Partner for AI Self-Service & Productivity

Inoria, a full-suite contact center solutions and service provider is partnering with Kore.ai, a leader in enterprise conversational and generative AI technology, trusted by...

Customer Experience

Sobot Launches Upgraded AI Agent This September

A Significant Improvement on Customer Service, Marketing Enablement and Management Capability through All-in-One Contact Center Solution Sobot, an all-in-one contact center solution provider, will launch its...

Business Technology

NICE Announces the Appointment of a New CEO

NICE announced that its Board of Directors has appointed Scott Russell as the company’s new Chief Executive Officer, effective January 1st 2025, to succeed...

Customer Experience

Five9 Unveils AI Suite to Transform Enterprise CX

Five9, provider of the Intelligent CX Platform, announced the latest addition to the Five9 Genius AI Suite, including the four-step Five9 Genius AI process, a strategic...

Cloud

New Intermedia Unite® Enhances Microsoft Teams Experience

New solution adds advanced, enterprise-grade calling features, SMS, CRM integrations, and more to create a comprehensive, seamless, all-in-one communications and collaboration experience Intermedia Cloud Communications,...