Customer Experience

Verint, The CX Automation Company™, announced that contact centers across multiple industries are deploying Verint Bots to identify optimum opportunities to upsell and cross-sell,...

Transcom connects deep-seated domain and operational knowledge with state-of-the-art technology, redefining outsourcing services and helping enterprises elevate business performance. Recently Frost & Sullivan assessed the customer experience...

M-Files, the leader in knowledge work automation, announced it has been named a Leader in the IDC MarketScape: Worldwide Intelligent Content Services 2024 Vendor...

Nuacom, a leading provider of business communication solutions, is proud to announce the launch of its groundbreaking AI-powered phone system, Nuacom AI. Designed to redefine...

Inoria, a full-suite contact center solutions and service partner announces new partnership with Parloa, a leading provider of AI-powered automation for customer service. This collaboration...

transcosmos is pleased to announce that the company has developed an architecture that integrates generative AI (GenAI) services (applications) to contact center platforms securely and...

Startup building hyper-realistic AI agents emerges from stealth with funding round led by Scale Venture Partners to automate calls and visualize call data Bland AI,...

The ODP Corporation, a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, announced the implementation of...

Inoria, a full-suite contact center solutions and service provider is partnering with Kore.ai, a leader in enterprise conversational and generative AI technology, trusted by...

A Significant Improvement on Customer Service, Marketing Enablement and Management Capability through All-in-One Contact Center Solution Sobot, an all-in-one contact center solution provider, will launch its...