Barracuda Networks, Inc., a trusted partner and leading provider of cloud-first security solutions, announced the addition of an innovative new artificial intelligence (AI) assistant to the Barracuda Partner Portal, bringing partners powerful search and enablement capabilities. Barracuda AI Assistant will enhance the partner experience and ease-of-use of the partner portal,...
Verint, The CX Automation Company, announced that a leading consumer financial services firm is achieving strong artificial intelligence (AI) business outcomes with Verint Intelligent Virtual Assistant (IVA).
The firm reports experiencing significant financial and operational benefits as Verint IVA handles approximately 14 million customer service interactions annually and successfully resolves...
PolyAI, a leading global provider of enterprise voice assistants, has raised $50 million in a Series C round of funding. The round is backed by new investors Hedosophia, Nvidia's NVentures and Zendesk, with follow-on investments from Khosla Ventures, Georgian, Point72 Ventures, Sands Capital and Passion Capital. With this raise, PolyAI has...
New capabilities give organizations unmatched visibility into customer behaviors to provide personalized experiences that build loyalty
Genesys®, a global cloud leader in AI-powered experience orchestration, announced the availability of native journey management capabilities for the Genesys Cloud™ platform that seamlessly works alongside Genesys Cloud AI helping organizations ensure every customer interaction is...
CommBox’s market-leading AI and automation technologies are now available through a dedicated partner programme
CommBox, the leader in AI and automated customer communications, is launching its new partner programme, CommBox Connect. This programme opens CommBox's market-leading technology to the broader customer service ecosystem, offering new revenue streams, faster time-to-value, and...
Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced the new addition of its prebuilt digital self-service solution for healthcare organizations looking to automate Medication Adherence journeys.
Managing the care of any population in the US inevitably includes promoting medication adherence. Payers and Pharmacy Benefit Managers (PBMs) in all...
Intermedia Contact Center, now Certified for Microsoft Teams, once again demonstrates Intermedia's status as a trusted Microsoft partner; enables Teams users to seamlessly use Intermedia Contact Center's advanced AI-powered features and analytics to deliver more personalized, reliable, and secure customer care
Intermedia Cloud Communications, a leading provider of intelligent cloud communications and...
Infosys Cobalt cloud offerings and ServiceNow Now Assist to help enterprises increase productivity, enhance efficiency, and improve user experience
Infosys, a global leader in next-generation digital services and consulting, and ServiceNow, the AI platform for business transformation, announced a strengthened collaboration to transform customer experiences with generative AI-powered industry solutions, at...
Riverbed, the leader in AI Observability, introduced the most advanced AI-powered observability platform to optimize digital experiences, and launched several new solutions and a unified agent built on this open architecture. Expanding on its broad collection of full-fidelity data across the IT landscape, Riverbed’s new observability capabilities now enable IT...
Qualtrics, the leader and creator of the experience management (XM) category, introduced new capabilities, generated by Qualtrics AI and trained on the world's largest database of human sentiment, that exponentially increase organizations' ability to understand and build connections with every customer, prospect and employee, especially the ones who rarely share...
