Intermedia Contact Center, now Certified for Microsoft Teams, once again demonstrates Intermedia's status as a trusted Microsoft partner; enables Teams users to seamlessly use Intermedia Contact Center's advanced AI-powered features and analytics to deliver more personalized, reliable, and secure customer care
Intermedia Cloud Communications, a leading provider of intelligent cloud communications and...
Infosys Cobalt cloud offerings and ServiceNow Now Assist to help enterprises increase productivity, enhance efficiency, and improve user experience
Infosys, a global leader in next-generation digital services and consulting, and ServiceNow, the AI platform for business transformation, announced a strengthened collaboration to transform customer experiences with generative AI-powered industry solutions, at...
Riverbed, the leader in AI Observability, introduced the most advanced AI-powered observability platform to optimize digital experiences, and launched several new solutions and a unified agent built on this open architecture. Expanding on its broad collection of full-fidelity data across the IT landscape, Riverbed’s new observability capabilities now enable IT...
Qualtrics, the leader and creator of the experience management (XM) category, introduced new capabilities, generated by Qualtrics AI and trained on the world's largest database of human sentiment, that exponentially increase organizations' ability to understand and build connections with every customer, prospect and employee, especially the ones who rarely share...
New AI capabilities in Oracle Cloud CX help marketers, sellers, and service agents, improve customer satisfaction, increase productivity, and accelerate deal cycles
Oracle announced new artificial intelligence (AI) capabilities within Oracle Fusion Cloud Customer Experience (CX) to help marketers, sellers, and service agents accelerate deal cycles. The new AI capabilities will help organizations generate...
evaluagent, a global leader in contact center quality assurance and performance improvement software, is pleased to announce a leading-edge new feature coming to its award-winning platform evaluagentCX.
xNPS (Expected Net Promoter Score) has been designed to replace post-contact surveys with a generative AI-based result from every interaction. Requiring no historical...
If you have ever used Alexa or ChatGPT, pat yourself- you’ve used conversational AI chatbots. But, why are they so popular, and why businesses should use them?
Well, that’s exactly what we will be discussing in this article. With the conversational AI chatbot market anticipated to hit a 23.6% growth...
Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features. Zendesk will utilize Amazon Bedrock, a service for building and scaling generative AI applications, and Anthropic's industry-leading Claude 3 model family to offer its 100,000+ customers the flexibility to deploy sophisticated...
Syncfusion, Inc., the enterprise technology provider of choice, announced that BoldDesk, its modern help desk and customer support ticketing software, has been named a winner of the 2024 Excellence in Customer Service Award presented by Business Intelligence Group.
“We perfected BoldDesk over years of use internally for customer support across...
Qualtrics is announcing the release of three new, innovative AI-powered suites: XM for Customer Experience helps organizations deliver better, AI-powered experiences in contact centers and across every physical and digital touchpoint; XM for Employee Experience, to help organizations engage teams, improve manager effectiveness, and make informed people decisions; and XM for Strategy +...
