Persistent Systems, a global pioneer in Digital Engineering and Enterprise Modernization, announced the intent to acquire New Jersey-based Starfish Associates. This strategic acquisition builds on Persistent’s existing engineering capabilities in the Contact Center and Unified Communications space, expanding its strong AI-driven business transformation capabilities and expertise in driving operational...
AI in content personalization is exactly what it sounds like using artificial intelligence to personalize content. How many of us hate wasting time swiping left and right until we get the right content to watch?
It’s tiresome, annoying, and frankly not what you signed up for. That’s not it; AI...
Sharpen, a recognized leader in cloud contact center software, announced a significant advancement in the customer service industry with the launch of their Usable AI™ platform. This new AI-powered solution is set to redefine how contact centers operate, providing agents with real-time assistance, streamlining workflows, and enabling a new...
Resolve Tech Solutions, a leading provider of SAP solutions and services, announced that it has been selected as winner of the "Best Decision Management Solution" award in the seventh annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies,...
Mavenoid, the AI-powered product support platform for product manufacturers and retailers, announced the launch of Generative Answers and Vision Assist – two new AI solutions for automated customer support. This announcement reflects Mavenoid’s mission to deliver personalized product support experiences with AI, offering brands self-service resolution rates of 58%...
Attendees will see how developers across sectors including retail and automotive are harnessing the power of Unity to improve operations and drive business success
Unity, the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms, will demonstrate how virtual and...
Verint, The CX Automation Company, announced that a Fortune 500 brand deployed the Verint Quality Bots to modernize their quality program, achieving significant AI business outcomes with an estimated savings of $2 million.
The brand transitioned from a manual, time-consuming quality process to a modern streamlined quality process using the...
Wipro, a leading technology services and consulting company, announced a strategic collaboration with Hewlett Packard Enterprise (HPE) to launch a GenAI solution within the new Customer Experience Center (CEC) at the Wipro Cloud Studio’s Kodathi office to serve customers globally. The solution will leverage Wipro's Smart Operations platform and HPE...
Inspiro, a global leader in customer experience outsourcing, has won a 2024 Fortress Cybersecurity Award for Data Protection. With over 20 years of outsourcing expertise, Inspiro provides next-generation CX solutions – that integrate strategy, people, innovation, and analytics – across industries such as telecoms, media, retail, e-commerce, banking, fintech, and energy.
Inspiro’s information security and...
3CLogic, the leading Conversational AI and contact center solution for ServiceNow®, announced its selection by a leading provider of IT infrastructure solutions, including hybrid IT, colocation, cloud, and connectivity services.
Supporting thousands of U.S. blue chip customers, the decision to replace its existing cloud contact center solution came in response...
