Customer Experience

Customer Experience

IrisAgent Launches AI Bot for Slack: Revolutionizing Workspace Communication

IrisAgent, the leading AI-powered customer support solution, announced the launch of AI Bot for Slack, a game-changing integration that promises to revolutionize workplace communication...

Customer Experience

8×8 Enhances Customer & Employee Experience with New Platform

Latest Enhancements to the 8x8 Platform for CX Enable Organizations to Maximize Operational Efficiencies, Mitigate Risk, Modernize Systems to Stay Ahead, and Elevate CX 8x8,...

Customer Experience

Boost.ai & Sage Partner to Launch AI Agent Fast

AI-powered agent unlocks 24/7 support for Sage 50 Accounting users, resolving queries quickly and streamlining customer support. Boost.ai, a leading provider of enterprise-scale conversational AI...

Customer Experience

boost.ai’s Enterprise GenAI Now Available on Genesys AppFoundry

Agentic AI combines with the Genesys Cloud platform to unlock a hyper-personalized, scalable customer experience boost.ai, a leading provider of conversational AI (CAI) solutions announced its...

Customer Experience

IntouchCX Boosts Trust & Safety With Webpurify Deal

IntouchCX announced its acquisition of WebPurify, a premier provider of AI-powered and human-driven content moderation solutions. This acquisition marks a milestone in IntouchCX's mission...

Customer Experience

M-Files Earns 2024 Gartner Recognition for Document Management

M-Files, the leader in knowledge work automation, announced that the company was recognized in the 2024 Gartner Magic Quadrant for Document Management as well...

Customer Experience

Calabrio Boosts AI Innovation with Echo AI Acquisition

Integration of Echo AI Advances Calabrio’s Aim to Improve Customer Experiences and Optimize Contact Centers Through Cutting-Edge AI Calabrio, the workforce performance company, announced the...

Customer Experience

Goodays Insight: Transforming Customer Voice with AI

This new module transforms the NPS into a real lever for action, allowing major brands to engage all roles in their organization towards unprecedented...

Customer Experience

Zendesk Appoints Shashi Upadhyay as President for AI

AI innovator's efforts will focus on building exceptional products that enable customers to deliver outstanding experiences Zendesk has named Shashi Upadhyay as the new President of Product,...

Customer Experience

Enterpret Secures $20.8M in Series A Funding

Enterpret, the AI-enabled customer feedback intelligence platform for product development and CX teams, announced that it has raised $20.8 million in Series A funding....