This investment coincides with increased demand for AI-powered multilingual customer support and Language I/O's go-to-market success.
Language I/O (LIO), a leader in AI-powered, multilingual customer support technology, announced a $5M fundraise led by Gutbrain Ventures, a Venture Capital firm based in Boston, MA. The fundraise included participation from several new venture firms inspired by Language...
Impaqtive’s multi-cloud and platform offerings strengthen Infogain’s ability to deliver digital customer experience solutions
Infogain, a leader in digital customer experience engineering based in Silicon Valley, announced its acquisition of Impaqtive, a New Jersey-based Summit Level Salesforce Consulting services firm.
Impaqtive’s deep expertise in Salesforce multi-cloud implementations and platforms, Salesforce accelerators,...
Amity Solutions (ASOL), a leading software and AI business from Thailand, together with its parent company, Amity Corporation, announced the completion of a US$60 million Series C financing round. This funding will support the company's mission to transform customer engagement software products into Generative AI (GenAI) centric applications that are able...
Actifai, a pioneer in artificial intelligence solutions for broadband and communications service providers, announced its new customer partnership with Valley Fiber, a leading Manitoba-based telecommunications company. Amidst its rapid growth and continued commitment to revolutionizing rural connectivity throughout Manitoba, Valley Fiber has licensed Actifai’s AI-powered Digital and Engage solutions,...
Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced its prebuilt AI-powered automation solution to slash turnaround time and improve onboarding communications for insurance carriers, health plans and financial services companies.
“In group benefits and worksite benefits, there is a big opportunity to enhance and expedite the process of...
Five9, provider of the Intelligent CX Platform, announced it has been named a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software 2024 Vendor Assessment. The evaluation was based on several criteria evaluating platform capabilities including analytics, channels, artificial intelligence (AI), integrations and more.
We believe this recognition...
Industry-first Unified GenAI Application Platform cuts the development time across AI application lifecycle up to 50%, accelerating AI business value
Kore.ai, a leader in enterprise generative and conversational AI platform technology, announced GALE—Generative AI and LLM Platform for Enterprises. This platform enables businesses to build powerful GenAI applications that enhance productivity...
Everise announced its partnership with Sharath Keshava, serial entrepreneur, to launch EverAI Labs. Aimed at transforming the complete agent journey and the US$400 billion customer experience industry, EverAI Labs will unveil its integrated agent desktop suite inbuilt with a custom speech AI stack for customer management centers.
Headquartered in Palo Alto, California, the EverAI Labs team is comprised...
New and enhanced capabilities, including automated follow-up actions and summarization editing, drive agent productivity and improve customer experience
CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), has announced new and enhanced generative artificial intelligence (AI) capabilities to advance post-interaction and real-time AI summarization features in the...
Inspiro, a leading global CX outsourcing company, is excited to announce that it has won three Gold awards from the prestigious Globee® Awards.
Inspiro received a Gold award at the 9th Annual 2024 Globee® Awards for American Business for Achievement in Digital Transformation. The company's digital experience (DX) transformation program focuses on enhancing agent experience, improving...
