Customer Experience

Customer Experience

Soul Machines Launches AI Agents with Workflow Integration

Soul Machines announced Premium Integrations, a new product feature seamlessly connecting its industry-leading Soul Machines Experiential AI Agents™ with major workflow orchestration tools like Zapier. This...

Customer Experience

How Generative UI and AI Design Systems Are Redefining Digital Interaction

A quiet revolution is happening where artificial intelligence meets interface design. User expectations are changing quickly, often faster than companies can keep up. Generative...

Customer Experience

VOC.AI Raises $15M to Expand Global AI Customer Service

VOC.AI, a North America leader in AI-driven customer service solutions and intelligent insights, announced the successful completion of a new multi-million-dollar funding round. The...

Customer Experience

Calabrio Launches Record AI Tools to Boost CX and Efficiency

Calabrio, the workforce performance company, announced a series of advanced AI-powered enhancements to its flagship Calabrio ONE suite. These innovations are designed to streamline...

Customer Experience

Omilia & Bell Partner to Advance AI CX Innovation in the UK

Omilia, a global leader in Conversational Artificial Intelligence (CAI), continues to expand its European presence through a strategic partnership with Bell Integration, a trusted and...

Customer Experience

Vodafone & ServiceNow Partner on AI to Boost Customer Service

Companies forge AI-first future with solution to deliver seamless, proactive support to millions of business customers Vodafone Business and ServiceNow, the AI platform driving business...

Customer Experience

unitQ Debuts New Brand for Autonomous AI Insights

New logo and website underscore unitQ's evolution as definitive platform for real-time, actionable customer feedback insights unitQ, the leading AI customer insights platform, announced the...

Customer Experience

66degrees Names Shawn Robertson Chief Revenue Officer

66degrees, a leading AI, Data and Cloud consulting firm, announced the appointment of Shawn Robertson as its new Chief Revenue Officer (CRO). Robertson brings over...

Customer Experience

PolyAI unveils Agent Studio, empowering enterprises with generative AI for customer service excellence

PolyAI, a leading provider of AI agents for enterprise customer service, announced the launch of its latest version of Agent Studio, the world's only...

Customer Experience

Moveworks and Stack Overflow Announce Strategic Partnership to Bring Stack Overflow Agents to the Moveworks AI Agent Marketplace

Moveworks, the leading agentic AI Assistant for the enterprise, announced a strategic partnership with Stack Overflow. The partnership unlocks an integration that will bring an...