Customer Experience

Customer Experience

FourNet Launches AI Contact Centre Agent That Learns, Acts

IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with personalised, complex, context-aware automations Digital transformation and customer experience specialists,...

Customer Experience

Oracle AI to Transform Customer Service for Utilities

Oracle has introduced innovative AI-driven features in its Oracle Utilities Customer Platform, revolutionizing utility call centers by providing smarter, more efficient ways to manage...

Customer Experience

Sinch & OneReach.ai Form Strategic Partnership

Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, announced a strategic partnership with OneReach.ai., a leader in the...

Customer Experience

Soul Machines Launches AI Agents with Workflow Integration

Soul Machines announced Premium Integrations, a new product feature seamlessly connecting its industry-leading Soul Machines Experiential AI Agents™ with major workflow orchestration tools like Zapier. This...

Customer Experience

How Generative UI and AI Design Systems Are Redefining Digital Interaction

A quiet revolution is happening where artificial intelligence meets interface design. User expectations are changing quickly, often faster than companies can keep up. Generative...

Customer Experience

VOC.AI Raises $15M to Expand Global AI Customer Service

VOC.AI, a North America leader in AI-driven customer service solutions and intelligent insights, announced the successful completion of a new multi-million-dollar funding round. The...

Customer Experience

Calabrio Launches Record AI Tools to Boost CX and Efficiency

Calabrio, the workforce performance company, announced a series of advanced AI-powered enhancements to its flagship Calabrio ONE suite. These innovations are designed to streamline...

Customer Experience

Omilia & Bell Partner to Advance AI CX Innovation in the UK

Omilia, a global leader in Conversational Artificial Intelligence (CAI), continues to expand its European presence through a strategic partnership with Bell Integration, a trusted and...

Customer Experience

Vodafone & ServiceNow Partner on AI to Boost Customer Service

Companies forge AI-first future with solution to deliver seamless, proactive support to millions of business customers Vodafone Business and ServiceNow, the AI platform driving business...

Customer Experience

unitQ Debuts New Brand for Autonomous AI Insights

New logo and website underscore unitQ's evolution as definitive platform for real-time, actionable customer feedback insights unitQ, the leading AI customer insights platform, announced the...