Five9, provider of the Intelligent CX Platform, announced it has been named a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software 2024 Vendor Assessment. The evaluation was based on several criteria evaluating platform capabilities including analytics, channels, artificial intelligence (AI), integrations and more.
We believe this recognition...
Industry-first Unified GenAI Application Platform cuts the development time across AI application lifecycle up to 50%, accelerating AI business value
Kore.ai, a leader in enterprise generative and conversational AI platform technology, announced GALE—Generative AI and LLM Platform for Enterprises. This platform enables businesses to build powerful GenAI applications that enhance productivity...
Everise announced its partnership with Sharath Keshava, serial entrepreneur, to launch EverAI Labs. Aimed at transforming the complete agent journey and the US$400 billion customer experience industry, EverAI Labs will unveil its integrated agent desktop suite inbuilt with a custom speech AI stack for customer management centers.
Headquartered in Palo Alto, California, the EverAI Labs team is comprised...
New and enhanced capabilities, including automated follow-up actions and summarization editing, drive agent productivity and improve customer experience
CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), has announced new and enhanced generative artificial intelligence (AI) capabilities to advance post-interaction and real-time AI summarization features in the...
Inspiro, a leading global CX outsourcing company, is excited to announce that it has won three Gold awards from the prestigious Globee® Awards.
Inspiro received a Gold award at the 9th Annual 2024 Globee® Awards for American Business for Achievement in Digital Transformation. The company's digital experience (DX) transformation program focuses on enhancing agent experience, improving...
Company wins top honors for AI solution that streamlines back-office operations for enhanced customer experience and operational performance
Teleperformance, a global leader in digital business services, announced it received top honors at the Globee® 2024 Golden Bridge Awards® for its AI-driven digital solution that streamlines back-office business processes for clients. The technology tool was awarded...
KLaunch, a leader in omni-channel conversational AI technologies, announces a strategic partnership with Lantrasoft, a premier global technology and talent provider. This collaboration aims to extend KLaunch's AI-driven solutions into new markets, enhancing business practices and optimizing performance and technology across various sectors.
Lantrasoft employs 350 consultants globally and has...
Persistent Systems, a global pioneer in Digital Engineering and Enterprise Modernization, announced the intent to acquire New Jersey-based Starfish Associates. This strategic acquisition builds on Persistent’s existing engineering capabilities in the Contact Center and Unified Communications space, expanding its strong AI-driven business transformation capabilities and expertise in driving operational...
AI in content personalization is exactly what it sounds like using artificial intelligence to personalize content. How many of us hate wasting time swiping left and right until we get the right content to watch?
It’s tiresome, annoying, and frankly not what you signed up for. That’s not it; AI...
Sharpen, a recognized leader in cloud contact center software, announced a significant advancement in the customer service industry with the launch of their Usable AI™ platform. This new AI-powered solution is set to redefine how contact centers operate, providing agents with real-time assistance, streamlining workflows, and enabling a new...
