Customer Experience

Customer Experience

AI in Chatbot Development: Making Chatbots ‘Smart’er

In the ever-evolving technology landscape, artificial intelligence (AI) is a transformative force, reshaping the way we interact with and perceive digital experiences. Among the...

Customer Experience

OneSpan Introduces New Partner Network Program to Broaden Delivery of Secure and Seamless Customer Experiences

Empowering partners to expand their portfolio with high-assurance identity proofing, strong authentication, and secure e-signature solutions OneSpan™, the digital agreements security company, announced the launch...

Customer Experience

Chattermill Introduces Copilot – A Proprietary Generative AI Solution Built for a New Way of Working

Chattermill, the Customer Experience Intelligence company, announced the launch of Copilot - a generative AI solution built to redefine how leading brands utilize customer feedback...

Customer Experience

Dovetail Appoints Kate Andrews as Head of Technology and Expands Leadership Team with a Suite of Senior Executives

Dovetail, the leading customer research platform, has announced the appointment of Kate Andrews as Head of Technology, as well as several other key appointments across its...

Customer Experience

AI in Personalization: Are We Ready for the Next Digital Frontier?

AI is making waves in every corner of our lives, from finance to healthcare. It's not just about futuristic robots; AI is already at...

Customer Experience

The Ultimate Guide to Using AI in Customer Service

The AI market is projected to be worth nearly $2 trillion by 2030, with a growing focus on AI in customer service. Modern technology...

Cloud

Uniphore and Workair Partner to Bring Enterprise AI to Ireland

Uniphore, one of the world’s largest AI-native companies, announced a strategic partnership with Workair, the largest cloud communications specialist in Ireland, to bring enterprise...

Customer Experience

DataStax Inks Strategic Collaboration Agreement with AWS for Generative AI and Launches New Amazon Bedrock Integration to Astra DB Vector Database Via AWS PrivateLink

Signs Strategic Collaboration Agreement with AWS to Deliver the Astra DB Vector Database to Customers Building Generative AI Applications DataStax, the company that powers generative...

Customer Experience

Awesome CX by Transcom, A Global Outsourcing Company, Joins Forces with Netomi AI to Revolutionize Customer Experience

Awesome CX by Transcom, a global leader in outsourcing, is proud to announce a strategic partnership with Netomi AI (portfolio company of Jeffrey Katzenberg's WndrCo) to...

Customer Experience

Teleperformance Applauded by Frost & Sullivan for Its Market-leading Position and Delivering a Superior and Engaging CX in the Metaverse

Teleperformance's impressive growth momentum and trajectory are a testament to its customer-centric approach and revolutionary solutions, earning client loyalty and increasing market share. Frost &...