Orion Innovation, a leading digital transformation and product development services firm, announced the appointment of Rajul Rana as its new Chief Technology Officer (CTO). In his role as CTO, Rajul will drive the company's technological vision and strategy, spearhead innovation initiatives, and incubate new capabilities within the organization. He will lead Orion's...
Level AI announced that it has been named a Gartner Cool Vendor for its exceptional contributions to the field of artificial intelligence and its innovative suite of applications designed to revolutionize the customer experience and drive excellence in customer service.
Gartner, a leading global research and advisory firm, annually selects a handful...
TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, announced it was named to the 2023 Constellation ShortList™ for Customer Experience (CX) Operations Services: Global for its leading delivery of critical...
Aria Systems, the leader in empowering enterprises to accelerate subscription and usage-based revenue growth, announced a strategic industries partnership with Salesforce, the #1 AI CRM, to offer a new AI-optimized concept-to-care monetization solution. Together, Aria Systems and Salesforce’s solution will provide enterprises and service providers the tools to launch...
TTEC Digital is honored by Microsoft for outstanding sales achievement and innovation for eighth consecutive year
TTEC Holdings Inc., a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced that TTEC Digital has achieved the prestigious 2023/2024 Microsoft...
Bandwidth Inc., a leading global enterprise cloud communications company, announced it is partnering with Google and Cognigy to launch AIBridge, which enables enterprises to easily deploy voice-based artificial intelligence (AI) tools in front of their contact centers–resolving calls faster and more efficiently in the communications cloud. AIBridge is the...
Zoom Video Communications, Inc. announced that Zoom AI Companion (formerly Zoom IQ), the company’s generative AI digital assistant, is now included at no additional cost for customers with the paid services in their Zoom user accounts. AI Companion reinforces Zoom’s vision to deliver limitless human connection on one platform,...
The leading enterprise customer data platform will help the travel company unify, manage and activate its data to deliver highly personalised, end-to-end experiences
Amperity, the leading enterprise customer data platform (CDP) for consumer brands, announced Virgin Atlantic as a new customer for its critical data foundation. Amperity will help unify,...
PolyAI, a global leader in conversational artificial intelligence (AI), announced its Customer-Led Voice Assistant is now available on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.
PolyAI makes it easy for Genesys customers to launch voice assistants...
With the arrival of generative artificial intelligence, companies turn to the leader in digital consulting to explore the applications and analyze the scope of these new technologies.
Perficient, Inc., a leading global digital consulting firm transforming the world’s largest businesses and brands, announced new and expanded AI initiatives generative AI,...
