Google Cloud announced a new collaboration with AI21 Labs, an Israeli startup that fundamentally changes the way people read and write using generative AI and large language models (LLMs). AI21 Labs is leveraging Google Cloud's purpose-built AI/ML infrastructure to speed its model training and inferencing, and is also one of...
Rippey AI, a global frontrunner in logistics AI technology, announced its game changing chatbot integration with prominent collaboration platforms, Slack and Microsoft Teams. This latest conversational AI enhancement empowers customer service teams by ensuring that users receive instantaneous, accurate, and efficient responses.
In today's fast-paced digital landscape, the demand for...
Deloitte today announced a new co-innovation initiative with Google Cloud that helps consumer businesses transform how they operate to create more relevant, engaging and effective customer experiences. Deloitte's ConvergeCONSUMER portfolio of solutions is now available on Google Cloud and integrates Google Cloud's leading data analytics, artificial intelligence (AI) and Generative AI...
Fixably, the global after-sales software provider, has appointed Annukka Matilainen as their new Chief Operating officer.
Annukka is a telecom industry specialist with over 20 years of experience in customer service. She was last in charge of developing omnichannel customer service processes and leading a team of 500+ for Elisa,...
ComputerTalk, developer of ice Contact Center with Microsoft Teams, and Tethr, the leading AI-powered conversation intelligence platform announced the formation of a strategic partnership to help companies improve contact center performance and overall customer experience.
ComputerTalk's ice Contact Center is a Microsoft Teams native contact center solution that modernizes the...
Horatio, the customer service company behind viral e-commerce and rapidly-growing tech companies, announced it partnered with Loris to keep advancing customer service and BPOs. Loris is the AI platform that equips CX leaders with real-time intelligence to proactively identify and resolve emerging threats from customers that can impact revenue and brand reputation.
"We are always looking...
