Monday, January 12, 2026

Customer Experience

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Customer Experience

InMoment and Bright Expand Partnership to Elevate the Customer Experience With AI-Powered Upskilling.

InMoment, the leading provider of Experience Improvement solutions, announced that it has deepened its partnership with Bright, an award-winning, immersive learning platform, and has...
Customer Experience

5 Best AI Chatbots for Customer Service in 2024 [Free & Paid]

Customers seek prompt and effective resolution of their concerns when they reach out. Managing these efficiently becomes more challenging as your customer base expands,...
Customer Experience

Afiniti appoints Mike Myshrall as CFO

Afiniti, a leading provider of artificial intelligence (AI) applications and infrastructure for customer experience (CX), announces the appointment of Mike Myshrall as Chief Financial...
Customer Experience

AMP Smart and VOZIQ AI announce strategic partnership for AI-enabled proactive customer loyalty management

VOZIQ AI recently concluded the executive review meeting with Dave Bolen, Chief Operating Officer at AMP Smart, where VOZIQ AI's Chief Data Scientist, Dr. Vasudeva Akula,...
Customer Experience

GLORY to acquire Flooid, a leading provider of Cloud-based Retail POS solutions

Glory Global Solutions (International) Ltd, a wholly-owned subsidiary of GLORY Ltd. announces plans to acquire 100% of the issued share capital of Flooid, a...
Customer Experience

AI in Customer Support: Enhancing User Experience Like Never Before

With the constant evolution of technology, artificial intelligence (AI) has emerged as a powerful tool in revolutionizing customer support. Gone are the days of...
Customer Experience

HGS Next-Gen Accelerator for Contact Centers Harnessing the Power of Generative Artificial Intelligence, Now Available to All Brands

HGS Agent X™ 23 release unlocks the ability of contact center agents to be more effective by utilizing AI to turn conversations into data...
Customer Experience

OpenWeb Appoints AI Foundation Founder Rob Meadows as Chief Technology Officer

Respected expert and ethical AI advocate joins community engagement platform to redouble AI innovation, shepherd the community economy OpenWeb, the premium community engagement platform serving...
Customer Experience

Inbenta Appoints Merlin Bise as Chief Technology Officer

Inbenta, a conversational AI platform designed to optimize customer experience, announced the appointment of Merlin Bise as Chief Technology Officer, effective January 1, 2024. Bise will...
Customer Experience

NICE CXone Named Outright CCaaS Leader In ISG Provider Lens 2023 Report

NICE CXone received the highest overall scores in competitive strength and portfolio attractiveness with Enlighten also recognized for delivering smarter self-service NICE announced that CXone, the...
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