This market-leading conversational AI solution empowers customers to inquire about concerns, get assistance 24/7, and resolve problems quickly and easily.
Xplor Spot – a leading business management software for the dry cleaning and laundry industry under Xplor Technologies – announced an innovative feature called Virtual Agent. This new feature can handle basic inquiries, enhancing...
Powered by data from Okta’s ecosystem, Okta AI delivers real-time Identity actions for security, user experience, and app development
Okta, Inc., the leading independent Identity partner, announced Okta AI, a suite of AI-powered capabilities that empowers organizations to harness the power of AI to build better experiences and protect against cyberattacks....
International Data Corporation (IDC) announced that Samsung Electronics America has been named the Overall Winner of the 2023 IDC Future Enterprise Best in Future of Customer Experience North America Awards for its "Samsung Care Digital Transformation Powered by SMS, Enhanced with AI" project. The annual award recognizes organizations that deliver...
ServiceNow announced that global digital services leader Teleperformance is joining the AI Lighthouse program. Teleperformance will collaborate on the design, development, and deployment of new industry specific generative AI (GenAI) use cases that boost productivity and help increase customer and employee satisfaction across front- and back-office capabilities in Customer...
Contentstack, the leading Composable Digital Experience Platform (DXP) provider, announced the integration of Amazon Bedrock into Contentstack Automation Hub and AI Assistant. This strategic move offers customers access to Amazon's newest AI capabilities, allowing them to select the best AI provider to match their needs.
Amazon Bedrock is a fully...
The Northridge Group Aligns with RISE Technology Advisors and Uniphore to Bring Artificial Intelligence (AI), Assisted Agent Solutions to Fortune 500 Contact Centers
The Northridge Group, a leading contact center operations and Customer Experience (CX) consulting firm, proudly announces its partnership with RISE Technology Advisors to help large, complex enterprise-sized organizations...
IBM announced the general availability of the first models in the watsonx Granite model series — a collection of generative AI models to advance the infusion of generative AI into business applications and workflows. IBM also confirmed that the standard contractual intellectual property protections for IBM products will apply to...
Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, announced the appointment of Jeff Romano as Chief Customer Officer (CCO) and the promotion of Cyara’s Executive Vice President of Product, Max Lipovetsky to Chief Product Officer.
In his role, Romano will be responsible for managing the customer experience for...
Inbenta, an AI platform purpose-built to optimize customer experience, announced the appointment of David Barnhardt to Head of Experience, Janice Diner to Chief Marketing Officer, and Robin Dindayal to Head of Product. The additions to Inbenta's executive team aims to support Inbenta's expansion in the North American market; further innovate its products...
Empathy in AI Helps Brands Maintain Human Connection, Replacing Customer Transactions with Interactions.
Ansira Partners, Inc., an independent global marketing services and solutions company with proprietary channel, website, and advertising technology, announced their new Empathy Intent Solution (EIS) offering that harnesses the power of intentionality in Artificial Intelligence (AI) to...
