Customer Experience

Customer Experience

Top 7 Conversational AI Chatbots You Should Know About in 2024

If you have ever used Alexa or ChatGPT, pat yourself- you’ve used conversational AI chatbots. But, why are they so popular, and why businesses...

Customer Experience

Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences

Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features. Zendesk will utilize Amazon...

Customer Experience

BoldDesk by Syncfusion Wins 2024 Excellence in Customer Service Award

Syncfusion, Inc., the enterprise technology provider of choice, announced that BoldDesk, its modern help desk and customer support ticketing software, has been named a...

Customer Experience

Qualtrics Launches Simplified Pricing and Packaging with New AI-Powered Suites

Qualtrics is announcing the release of three new, innovative AI-powered suites: XM for Customer Experience helps organizations deliver better, AI-powered experiences in contact centers and across...

Customer Experience

AeC Recognized by Frost & Sullivan for Leading the Customer Relationship Industry in Brazil

AeC is the largest customer relationship company in Brazil and its reliable and customized customer care solutions help businesses create seamless end-user experiences. Frost & Sullivan recently researched...

Customer Experience

What is RPA in Customer Service? Benefits & Use Cases Included

Customers in today’s world don’t want to spend one minute waiting for companies. According to studies, about 68% of customers willingly pay more for...

Customer Experience

Quiq Selected for Enterprise Connect 2024 Innovation Showcase

Pioneering Conversational Customer Experience Platform Recognized for Advancing Customer Service through AI Innovation Quiq, the next-generation conversational customer experience (CCX) platform, is proud to announce...

Customer Experience

Cognigy Advances to Elite Tier in Genesys AppFoundry, Reinforcing Demand for AI-Powered Customer Service Solutions

Cognigy, global leader in AI-powered customer service solutions, announced its advancement to the Elite Tier partnership on the Genesys AppFoundry®, a marketplace of solutions...

Customer Experience

TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect

TechSee Brings AI Visual Service Automation to Amazon Connect Agent Workspace's Omnichannel Customer Experience TechSee, a global leader in Visual AI-Powered CX Automation, announced it...

Customer Experience

HumanFirst Announces New Market Expansion To Bring GenAI-Powered Data Productivity to CPaaS Providers

The prompt and data engineering platform has been recognized at Enterprise Connect for excellence in enterprise communications and CX. HumanFirst, a prompt and data engineering...