AI is making waves in every corner of our lives, from finance to healthcare. It's not just about futuristic robots; AI is already at work, boosting productivity and changing the way we do things with handy tools and automated tasks.
As AI becomes a part of our daily routine, it's...
The AI market is projected to be worth nearly $2 trillion by 2030, with a growing focus on AI in customer service. Modern technology has expanded beyond chatbots for customer service improvement. All this has created a specific use case for AI in customer service.
In this fast-paced world, consumer...
Uniphore, one of the world’s largest AI-native companies, announced a strategic partnership with Workair, the largest cloud communications specialist in Ireland, to bring enterprise AI to Ireland, with a priority placed on Ireland’s world-class contact centres.
With deep expertise and a track record of success working with enterprise-scale companies, public...
Signs Strategic Collaboration Agreement with AWS to Deliver the Astra DB Vector Database to Customers Building Generative AI Applications
DataStax, the company that powers generative AI applications with real-time, scalable data, announced it is deepening its relationship with Amazon Web Services (AWS) through a robust combination of new generative artificial...
Awesome CX by Transcom, a global leader in outsourcing, is proud to announce a strategic partnership with Netomi AI (portfolio company of Jeffrey Katzenberg's WndrCo) to unleash the power of Generative AI at scale in the customer experience industry. At the center of this partnership are Awesome CX's global customers that...
Teleperformance's impressive growth momentum and trajectory are a testament to its customer-centric approach and revolutionary solutions, earning client loyalty and increasing market share.
Frost & Sullivan recently assessed the omnichannel customer experience (CX) in the metaverse industry and, based on its findings, recognizes Teleperformance with the 2023 Global Company of the Year Award....
Forethought, the leading generative AI for customer support automation, announced that Bhusha Mehta has joined the company as Vice President of Customer Experience and Success. Bhusha brings with her more than 20 years of experience in establishing and scaling high-impact post-sales teams at market-leading SaaS companies including Twilio Segment, DocuSign,...
Attributes 446% Revenue Growth to its Innovative AI Platform and the unwavering commitment of its team to deliver AI that makes the enterprise more human.
Uniphore, one of the world’s largest AI-native companies, announced it ranked 299th with 446% growth on the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing...
NatWest and IBM announced enhancements to the bank's virtual assistant, Cora, that will use generative AI to provide customers with access to a wider range of information through conversational interactions. The bank will be among the first in the UK to deploy generative AI with a virtual assistant enabling a safe,...
Forethought, the AI-first customer support automation platform, announced its participation in the Amazon Web Services (AWS) Partner Network (APN), a global community of AWS Partners that leverages programs, expertise, and resources to build, market, and sell customer offerings.
Additionally, Forethought is now available in the AWS Marketplace, making it easier than...
