Customer Experience

Inoria, a full-suite contact center solutions and service provider is partnering with Kore.ai, a leader in enterprise conversational and generative AI technology, trusted by...

A Significant Improvement on Customer Service, Marketing Enablement and Management Capability through All-in-One Contact Center Solution Sobot, an all-in-one contact center solution provider, will launch its...

NICE announced that its Board of Directors has appointed Scott Russell as the company’s new Chief Executive Officer, effective January 1st 2025, to succeed...

Five9, provider of the Intelligent CX Platform, announced the latest addition to the Five9 Genius AI Suite, including the four-step Five9 Genius AI process, a strategic...

New solution adds advanced, enterprise-grade calling features, SMS, CRM integrations, and more to create a comprehensive, seamless, all-in-one communications and collaboration experience Intermedia Cloud Communications,...

Macorva, a leader in comprehensive performance management and feedback solutions, announced the launch of Macorva CX Call Insights, an innovative AI-powered call scorecard system. This tool is...

Sainsbury’s has announced it has chosen NCR Voyix, a global leader in digital commerce solutions, to help transform its shopping experience and support its...

Saarthee, a pioneer in advanced technology solutions, is thrilled to announce the launch of its innovative Generative AI-based Customer Experience (CX) Agent Training Simulator saarATS,...

SANDSIV, a leader in AI-powered experience management solutions, is proud to announce the launch of Insight Narrator, a groundbreaking enhancement to the sandsiv+ Voice of...

3CLogic setting new standards for unified experiences while delivering meaningful impact and ROI to ServiceNow customers leveraging Customer Workflows, ITSM, and/or Employee Workflows. 3CLogic, the...