Just in time for API World 2023, the world's largest API conference, SignalWire, the pioneering force behind the world's leading open-source communications platform, FreeSWITCH, is pleased to unveil a simplified UI for building artificial intelligence into voice applications.
SignalWire's AI Agent enables businesses to elevate the customer experience using a...
Sendbird, the industry-leading communications API platform for web and mobile apps, announced a groundbreaking integration to revolutionize how businesses handle generative AI-powered customer conversations. Sendbird has integrated Llama 2, Meta's Open-Source Large Language Model (LLM), into its AI-powered communications platform.
By adding support for Llama 2, on top of existing ChatGPT and PaLM-2...
Gupshup.io, the leading Conversational Engagement Platform, has unveiled a series of new and cutting-edge features in their latest launch. This latest update is designed to empower businesses to engage in personalized, two-way conversations with their customers at scale, especially as the festive season approaches.
The latest update streamlines and automates...
Writesonic, a Y-Combinator-backed Generative AI platform, unveils Botsonic, a revolutionary AI chatbot set to reshape the landscape of customer communications. Enriched with cutting-edge generative AI and large language models – including OpenAI's GPT-4 – Botsonic offers an unprecedented level of autonomous decision-making and personalized user experiences that will revolutionize...
Leading Digital Consultancy Creates a Customer Experience Hub for Research, Innovation, and Solution Design Focused on Operationalizing AI
BlastX Consulting announced the creation of the BlastX AI Innovation Center, an initiative where internal experts are teaming up with external partners to convert AI-enabled technologies into real-world customer experience (CX) value...
Ada's Generative Actions offers an end to scripted chatbot limitations, enabling AI chatbots to take informed, personalized actions that support customer needs
Ada, the world's leading AI-native customer service automation company, introduces Ada Generative Actions, a product that leverages ground-breaking generative AI technology to resolve increasingly complex customer inquiries (those...
Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced that it has been recognized as a Star Performer by Everest Group in the 2023 PEAK Matrix Assessment for Conversational AI Products.
The Everest Group PEAK Matrix for Conversational AI Products is a comprehensive assessment that evaluates technology providers within...
MetricStream, the global market leader in integrated risk management (IRM) and governance, risk, and compliance (GRC) announced that it will preview a completely new Connected GRC user experience, and demonstrate the recently announced purpose-built AI for GRC, AiSPIRE, at the London GRC Summit which kicks-off on October16th, at London’s Royal Garden...
iQor, a leading managed services provider of digitally enabled business process outsourcing (BPO) customer experience solutions, is proud to unveil Symphony ™, iQor's generative AI ecosystem designed to transform and equip employees to deliver optimized CX. This next-generation solution utilizes proprietary large language models (LLMs) to tap into iQor's accumulated...
By integrating with Genesys Cloud CX®, Kore.ai enables enterprise contact centers to deliver superior and personalized service experiences 24/7 at scale, across multiple voice and digital channels
Kore.ai, the world leader in generative and conversational AI platforms and solutions, announced that the Kore.ai Voice Gateway for Genesys Cloud CX is now...
