New AI-powered platform features include unparalleled scale, democratized resource management, and modern simplified views
Smartsheet, the enterprise work management platform, revealed its next generation Smartsheet platform featuring new product capabilities that unlock sophisticated solution building, AI-driven data insights, and massive scale during its annual ENGAGE customer conference.
Whether opening new healthcare...
Platform release 18.8 empowers customer service, marketing, sales, and social teams with new AI-powered enhancements and generative AI integrations now available to all customers.
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the company’s latest platform release (v. 18.8). With the release of 18.8, the proprietary...
IntelePeer, a leading provider of AI-powered communications automation solutions, announced an extension to its SmartFlows platform, the Call Summary Dashboard, a drag-and-drop interface with AI and automation tools that enhances omnichannel communication workflows and allows businesses to track their ROI and identify cost-savings opportunities in real time. At no...
Orion Innovation, a leading digital transformation and product development services firm, announced the appointment of Rajul Rana as its new Chief Technology Officer (CTO). In his role as CTO, Rajul will drive the company's technological vision and strategy, spearhead innovation initiatives, and incubate new capabilities within the organization. He will lead Orion's...
Level AI announced that it has been named a Gartner Cool Vendor for its exceptional contributions to the field of artificial intelligence and its innovative suite of applications designed to revolutionize the customer experience and drive excellence in customer service.
Gartner, a leading global research and advisory firm, annually selects a handful...
TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, announced it was named to the 2023 Constellation ShortList™ for Customer Experience (CX) Operations Services: Global for its leading delivery of critical...
Aria Systems, the leader in empowering enterprises to accelerate subscription and usage-based revenue growth, announced a strategic industries partnership with Salesforce, the #1 AI CRM, to offer a new AI-optimized concept-to-care monetization solution. Together, Aria Systems and Salesforce’s solution will provide enterprises and service providers the tools to launch...
TTEC Digital is honored by Microsoft for outstanding sales achievement and innovation for eighth consecutive year
TTEC Holdings Inc., a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced that TTEC Digital has achieved the prestigious 2023/2024 Microsoft...
Bandwidth Inc., a leading global enterprise cloud communications company, announced it is partnering with Google and Cognigy to launch AIBridge, which enables enterprises to easily deploy voice-based artificial intelligence (AI) tools in front of their contact centers–resolving calls faster and more efficiently in the communications cloud. AIBridge is the...
Zoom Video Communications, Inc. announced that Zoom AI Companion (formerly Zoom IQ), the company’s generative AI digital assistant, is now included at no additional cost for customers with the paid services in their Zoom user accounts. AI Companion reinforces Zoom’s vision to deliver limitless human connection on one platform,...
