Customer Experience

Customer Experience

Quiq Selected for Enterprise Connect 2024 Innovation Showcase

Pioneering Conversational Customer Experience Platform Recognized for Advancing Customer Service through AI Innovation Quiq, the next-generation conversational customer experience (CCX) platform, is proud to announce...

Customer Experience

Cognigy Advances to Elite Tier in Genesys AppFoundry, Reinforcing Demand for AI-Powered Customer Service Solutions

Cognigy, global leader in AI-powered customer service solutions, announced its advancement to the Elite Tier partnership on the Genesys AppFoundry®, a marketplace of solutions...

Customer Experience

TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect

TechSee Brings AI Visual Service Automation to Amazon Connect Agent Workspace's Omnichannel Customer Experience TechSee, a global leader in Visual AI-Powered CX Automation, announced it...

Customer Experience

HumanFirst Announces New Market Expansion To Bring GenAI-Powered Data Productivity to CPaaS Providers

The prompt and data engineering platform has been recognized at Enterprise Connect for excellence in enterprise communications and CX. HumanFirst, a prompt and data engineering...

Customer Experience

Zeda.io Unveils Insights 2.0: The New AI Copilot Redefining Product Management

Zeda.io, the leading customer insights hub, announced the launch of Insights 2.0, the latest evolution in AI-driven tools designed to revolutionize how product leaders...

Customer Experience

Cuber Announces Generative AI Bots for Enterprises, tackling Customer Support inefficiencies

Cuber Inc, a Silicon Valley-based hyperautomation startup, announced its general availability of Cuber Generative AI Bots, enabling enterprises with AI-powered digital humans and chatbots...

Customer Experience

Enghouse launches its next-generation EnghouseAI suite

Enghouse Interactive, a unit of Enghouse Systems Limited and a leading provider of customer experience (CX) solutions, announces the launch of its artificial intelligence...

Customer Experience

TaskUs Elevates the Customer Experience With the Launch of AssistAI, Powered by TaskGPT

With SuperHuman Outsourcing, TaskUs fortifies its global business process outsourcing (BPO) teams with new AI-powered solutions to maximize performance and efficiency. TaskUs, Inc., a leading...

Customer Experience

REPLY: Lufthansa improves customer experience thanks to an artificial intelligence-based data analysis portal created by TD Reply

Lufthansa , Europe's largest airline, has embarked on a transformation journey to improve customer engagement with the launch of an innovative Customer Insight Hub developed in collaboration...

Customer Experience

Tagado’s New Smart Monitoring Tool Categorizes and Groups Customer Feedback in Real-Time

Tagado, the AI analytics provider of high-res CX data intelligence, has announced the launch of its new feedback trends monitor, that automatically allows CX,...