Customer Experience

Cloud

New Intermedia Unite® Enhances Microsoft Teams Experience

New solution adds advanced, enterprise-grade calling features, SMS, CRM integrations, and more to create a comprehensive, seamless, all-in-one communications and collaboration experience Intermedia Cloud Communications,...

Customer Experience

Macorva Launches AI Call Scorecard for Service Quality

Macorva, a leader in comprehensive performance management and feedback solutions, announced the launch of Macorva CX Call Insights, an innovative AI-powered call scorecard system. This tool is...

Customer Experience

Sainsbury’s Teams with NCR Voyix for Top Customer Experience

Sainsbury’s has announced it has chosen NCR Voyix, a global leader in digital commerce solutions, to help transform its shopping experience and support its...

Customer Experience

Saarthee’s saarATS: AI-Powered CX Agent Training Revolution

Saarthee, a pioneer in advanced technology solutions, is thrilled to announce the launch of its innovative Generative AI-based Customer Experience (CX) Agent Training Simulator saarATS,...

Customer Experience

SANDSIV Launches Insight Narrator for AI in sandsiv+

SANDSIV, a leader in AI-powered experience management solutions, is proud to announce the launch of Insight Narrator, a groundbreaking enhancement to the sandsiv+ Voice of...

Customer Experience

3CLogic Earns Advanced Status in ServiceNow Partner Program

3CLogic setting new standards for unified experiences while delivering meaningful impact and ROI to ServiceNow customers leveraging Customer Workflows, ITSM, and/or Employee Workflows. 3CLogic, the...

Customer Experience

NLX Acquires Radish Systems for Voice & Visual Tech

NLX, the AI platform powering advanced conversational experiences for the world's most admired brands, announces it has acquired Radish Systems and its patented ChoiceView®...

Customer Experience

Wolken Software Completes the Enhancement of AI Technologies Within All Core Product Offerings

Wolken Software, a leading provider of customer service solutions for B2B companies, announced that the company has officially enhanced its core products with AI-based...

Automation in AI

Everise and Sanas Exclusively Partner to Transform Customer Experience With Real-Time AI Speech Understanding Technology

Everise, a leader in transforming customer service for global healthcare companies, announced its exclusive partnership with Sanas, a global leader in real-time speech and...

Customer Experience

Trigent’s AI Launchpad Accelerates Innovation & Integration

Trigent, a leading US-based technology provider, has launched the AI Launchpad - a robust AI starter kit designed to help organizations move from concept...