Customer Experience

Edgecore Networks, a leader in innovative network solutions for enterprises, data centers, and telecommunication service providers, is pleased to announce an initiative in partnership...

Empowering Businesses with Conversational Style AI Insights to Outpace Competition and Build Reputation in Real-Time InMoment®, the leading provider of integrated Experience Improvement (XI)™ solutions, announced...

Natterbox, a leader in AI-powered communication solutions, announces the launch of its groundbreaking digital platform, Natterbox Digital. This innovative solution unifies voice, SMS, and WhatsApp...

New funding to be used to expand Lorikeet's platform and market presence, helping more companies across complex and regulated industries use AI agents to...

G-P (Globalization Partners), the undisputed leader in global employment solutions as recognized by industry analysts, has announced groundbreaking AI advancements and integrated AI technology...

IrisAgent, the leading AI-powered customer support solution, announced the launch of AI Bot for Slack, a game-changing integration that promises to revolutionize workplace communication...

Latest Enhancements to the 8x8 Platform for CX Enable Organizations to Maximize Operational Efficiencies, Mitigate Risk, Modernize Systems to Stay Ahead, and Elevate CX 8x8,...

AI-powered agent unlocks 24/7 support for Sage 50 Accounting users, resolving queries quickly and streamlining customer support. Boost.ai, a leading provider of enterprise-scale conversational AI...

Agentic AI combines with the Genesys Cloud platform to unlock a hyper-personalized, scalable customer experience boost.ai, a leading provider of conversational AI (CAI) solutions announced its...

IntouchCX announced its acquisition of WebPurify, a premier provider of AI-powered and human-driven content moderation solutions. This acquisition marks a milestone in IntouchCX's mission...