Customer Experience

Customer Experience

Unity Showcases Customer Experiences Driving 3D Innovation Across Industries at the 2024 Augmented World Expo

Attendees will see how developers across sectors including retail and automotive are harnessing the power of Unity to improve operations and drive business success Unity,...

Customer Experience

Verint Quality Bots Help Fortune 500 Brand Save Approximately $2 Million Through CX Automation

Verint, The CX Automation Company, announced that a Fortune 500 brand deployed the Verint Quality Bots to modernize their quality program, achieving significant AI...

Customer Experience

Wipro Launches On-Premise GenAI Solution with Hewlett Packard Enterprise

Wipro, a leading technology services and consulting company, announced a strategic collaboration with Hewlett Packard Enterprise (HPE) to launch a GenAI solution within the...

Customer Experience

Inspiro Wins 2024 Fortress Cybersecurity Award for Data Protection

Inspiro, a global leader in customer experience outsourcing, has won a 2024 Fortress Cybersecurity Award for Data Protection. With over 20 years of outsourcing expertise,...

Customer Experience

IT Infrastructure Firm Catering to Prominent U.S. Blue Chip Companies Selects ServiceNow-Centric CCaaS Solution to Revolutionize CX and EX

3CLogic, the leading Conversational AI and contact center solution for ServiceNow®, announced its selection by a leading provider of IT infrastructure solutions, including hybrid...

Customer Experience

ScreenMeet Partners with Natterbox to Launch Natterbox Remote Assist, a Visual Support Tool for Contact Centers

ScreenMeet, a leader in customer support solutions that includes fully integrated screen and mobile camera sharing, has announced a partnership with Natterbox, a global innovator...

Customer Experience

C1 Awarded Avaya Enterprise Partner of the Year

C1, the global technology solution provider elevating connected human experiences, announced it has once again been awarded Avaya Enterprise Partner of the Year. Avaya...

Customer Experience

Tethr and Awaken Intelligence join forces to accelerate contact center modernization

Tethr, a leading provider of AI-powered conversation intelligence software, and Awaken Intelligence Ltd., a contact center solutions and agent experience innovator, announced that the...

Analytics

InMoment Named a Leader in Text Mining and Analytics Platforms Research Report Citing Strengths in NLU and Generative AI-based Processes

InMoment, the leading provider of Experience Improvement (XI)™ solutions, announced it has been named a Leader in The Forrester Wave™: Text Mining and Analytics...

Customer Experience

ibex Wave iX Wins 2024 CRM Excellence Award for Powering Next-Gen Customer Experience

ibex, a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, announced that the ibex Wave iX AI-enabled CX solution...