Anywhere365®, a global leader in Enterprise Dialogue Management software and a pioneer in customer service technology, announced the acquisition of Deepdesk BV ("Deepdesk"), a leading provider of AI Assistant technology. Deepdesk AIx enhances customer experiences and communications capabilities through proprietary AI models and generative AI ("GenAI"). This acquisition strengthens Anywhere365's...
CX leader accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent customer experiences
Zendesk announced it completed its acquisition of Klaus, the industry leading AI-powered quality management platform. The acquisition of Klaus is the latest addition to the company's existing WEM...
Accrete AI, a leading dual-use enterprise AI software company, announced that Accrete has been named a Sample Provider in the recently published Gartner report Emerging Tech Impact Radar: Conversational Artificial Intelligence. The report describes DI as: "a practical discipline used to improve decision making by explicitly understanding and engineering...
PG Forsta, the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders, announced that it has been named by Gartner as a Leader in the Magic Quadrant for Voice of the Customer, marking the second consecutive time...
Diabolocom's AI Solution increases staff productivity, controls pricing, and enhances the customer experience.
Frost & Sullivan researched the artificial intelligence (AI) innovation industry and, based on its analysis results, recognizes Diabolocom with the 2024 French Product Leadership Award for AI Innovation. The company is a leading contact-center-as-a-service (CCaaS) provider in Europe. By recognizing the value...
VXI Global Solutions, a leading provider of customer experience (CX) and business process outsourcing (BPO) solutions, proudly announces the launch of its state-of-the-art delivery center in Cairo, Egypt.
For over two decades, VXI has been at the forefront of delivering innovative customer service solutions to clients worldwide. With a commitment to...
SaskTel's Digital Mobile Brand Launches AI-Powered Virtual Agent for Enhanced Digital Customer Engagement.
Alepo proudly announces that Lüm Mobile, SaskTel's innovative all-digital mobile brand, has launched Lümbot, a cutting-edge AI-powered virtual agent from Alepo to deliver an all-digital customer support experience.
Lümbot, which lives on Lüm Mobile's website, harnesses the power...
SoundHound AI, Inc., a global leader in voice artificial intelligence, and Jersey Mike’s Subs announced that they are working together to give customers the ability to place phone orders for pick-up via a state-of-the-art voice AI ordering system. Optimized for natural human speech, Jersey Mike’s customers won’t have to...
Front, a customer operations platform enabling teams to streamline communication and deliver exceptional service at scale, announced its acquisition of AI platform, Windsor.io, to accelerate the speed of AI innovation for — and with — Front customers. The Windsor team has spent the last three years building an AI...
Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), published the results of a survey commissioned to study the attitudes and behaviors of executives and decision-makers in highly regulated industries in the United States. The vast majority of respondents confirmed that customer communication and engagement strategies at their organizations will...
