Customer Experience

Customer Experience

Ushur Launches Prebuilt Onboarding Automation Solution for Group and Worksite Benefits Companies

Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced its prebuilt AI-powered automation solution to slash turnaround time and improve onboarding communications for...

Customer Experience

Five9 named a Leader in 2024 IDC MarketScape for Contact Center-as-a-Service Applications Software

Five9, provider of the Intelligent CX Platform, announced it has been named a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software...

Customer Experience

Kore.ai Launches GALE to Accelerate Advanced Gen AI Adoption for Enterprises

Industry-first Unified GenAI Application Platform cuts the development time across AI application lifecycle up to 50%, accelerating AI business value Kore.ai, a leader in enterprise generative...

Customer Experience

Everise launches EverAI Labs in partnership with GenAI industry experts Sharath Keshava and Dr. Andrew Maas

Everise announced its partnership with Sharath Keshava, serial entrepreneur, to launch EverAI Labs. Aimed at transforming the complete agent journey and the US$400 billion customer experience industry, EverAI...

Customer Experience

CallMiner Leverages Generative AI to Enhance Post-Interaction and Real-Time AI Summarization

New and enhanced capabilities, including automated follow-up actions and summarization editing, drive agent productivity and improve customer experience CallMiner, the leading provider of conversation intelligence...

Customer Experience

Inspiro Wins Multiple Gold Honors from Globee® Awards

Inspiro, a leading global CX outsourcing company, is excited to announce that it has won three Gold awards from the prestigious Globee® Awards. Inspiro received a Gold...

Customer Experience

Teleperformance receives gold award for best AI-driven tech innovation

Company wins top honors for AI solution that streamlines back-office operations for enhanced customer experience and operational performance Teleperformance, a global leader in digital business...

Cloud

KLaunch and Lantrasoft Partner to Enhance Global AI Solutions

KLaunch, a leader in omni-channel conversational AI technologies, announces a strategic partnership with Lantrasoft, a premier global technology and talent provider. This collaboration aims...

Customer Experience

Persistent Acquires Starfish Associates, Strengthening its Position in AI-powered Contact Center and Unified Communications

Persistent Systems, a global pioneer in Digital Engineering and Enterprise Modernization, announced the intent to acquire New Jersey-based Starfish Associates. This strategic acquisition builds...

Customer Experience

AI in Content Personalization: The Future of Targeted Marketing

AI in content personalization is exactly what it sounds like using artificial intelligence to personalize content. How many of us hate wasting time swiping...