Saturday, September 20, 2025

Customer Experience

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Customer Experience

Inspiro Wins 2024 Fortress Cybersecurity Award for Data Protection

Inspiro, a global leader in customer experience outsourcing, has won a 2024 Fortress Cybersecurity Award for Data Protection. With over 20 years of outsourcing expertise,...
Customer Experience

IT Infrastructure Firm Catering to Prominent U.S. Blue Chip Companies Selects ServiceNow-Centric CCaaS Solution to Revolutionize CX and EX

3CLogic, the leading Conversational AI and contact center solution for ServiceNow®, announced its selection by a leading provider of IT infrastructure solutions, including hybrid...
Customer Experience

ScreenMeet Partners with Natterbox to Launch Natterbox Remote Assist, a Visual Support Tool for Contact Centers

ScreenMeet, a leader in customer support solutions that includes fully integrated screen and mobile camera sharing, has announced a partnership with Natterbox, a global innovator...
Customer Experience

C1 Awarded Avaya Enterprise Partner of the Year

C1, the global technology solution provider elevating connected human experiences, announced it has once again been awarded Avaya Enterprise Partner of the Year. Avaya...
Customer Experience

Tethr and Awaken Intelligence join forces to accelerate contact center modernization

Tethr, a leading provider of AI-powered conversation intelligence software, and Awaken Intelligence Ltd., a contact center solutions and agent experience innovator, announced that the...
Analytics

InMoment Named a Leader in Text Mining and Analytics Platforms Research Report Citing Strengths in NLU and Generative AI-based Processes

InMoment, the leading provider of Experience Improvement (XI)™ solutions, announced it has been named a Leader in The Forrester Wave™: Text Mining and Analytics...
Customer Experience

ibex Wave iX Wins 2024 CRM Excellence Award for Powering Next-Gen Customer Experience

ibex, a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, announced that the ibex Wave iX AI-enabled CX solution...
Customer Experience

Ada Enhances AI Agent for Customer Service on the Path to Enable 100% Automated Resolution Rate

New capabilities make Ada’s AI Agent smarter, more trustworthy, and capable of reasoning like a top performing human agent Ada, the AI-native customer service automation...
Customer Experience

AI-Powered Customer Engagement: 6 Ways to Improve Customer Service

Artificial intelligence (AI) is the talk of the town lately (more like the talk of the world). Nevertheless, it’s all for good reasons (hopefully)....
Customer Experience

Barracuda introduces new AI Assistant for the Barracuda Partner Portal

Barracuda Networks, Inc., a trusted partner and leading provider of cloud-first security solutions, announced the addition of an innovative new artificial intelligence (AI) assistant to...
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Discover the future of artificial intelligence at AITech365. Explore the latest AI news, delve into insightful interviews with industry experts, and stay informed about the most exciting and trending topics shaping the world of AI.

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AITech365’s Weekly Roundup: Discover the Most Recent News From SymphonyAI, OpenAI, Microsoft and more

Automation in AI
Here is AITech365’s Weekly Roundup of the top news...

Immersive Experiences: How Spatial Computing is Redefining Human Interaction

Featured Articles
Ever feel like you’re talking to ghosts on your...

Meta Unveils Ray-Ban Meta (Gen 2): Bigger Video, Longer Battery, Smarter AI

Augmented Reality
Meta has officially lifted the curtain on the Ray-Ban...

Popular

Denodo boosts productivity for business users

Data Management
Generate AI with modern capabilities to democratize data usage,...

Google’s new RT-2 AI model helps robots interpret visual and language patterns

Human Intelligence
Google is taking a significant leap in enhancing the...

O’Reilly Unveils New Generative AI-Powered Search Engine Capabilities to Enhance Learning in the Flow of Work

Automation in AI
Next evolution of O’Reilly Answers helps learners deepen understanding...

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