Customer Experience

Seasoned SaaS and Artificial Intelligence (AI) veteran joins Siteimprove to drive the next phase of innovation and growth Siteimprove, a leading AI-powered SaaS platform for...

TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, announced the launch of its...

New AI-Native Platform Delivers the Foundation of Agentic AI, Enabling Autonomous, Context-Aware AI Agents to Transform Customer Support Operations SupportLogic, the world's first AI-native support experience...

Jotform, a premier online form builder and automation platform, is reshaping customer service with the introduction of Jotform AI Agents. These advanced AI-powered virtual...

Proposed Acquisition Strengthens Enterprise CX Capabilities and Deepens Collaboration with Amazon Web Services (AWS) Zendesk, a global leader in AI-powered customer service, has entered into...

Sanas partnership highlights Teleperformance's (TP) growth strategy of pursuing investments in advanced artificial intelligence to deliver enhanced customer experience management services to broad client...

Developed with global telcos, Xplore is now live and transforming digital experiences in Central Asia after successful launches in 4 markets Mobicom Corporation, Mongolia's largest mobile network operator,...

Reply, a global systems integrator and technology firm, is proud to announce the launch of Comwrap Reply in North America. This strategic expansion builds on...

CleverTap, the all-in-one engagement platform, announced that it has been positioned by Gartner® as  a Niche Player  in the Magic Quadrant  for Personalization Engines. The...

Cisco, a global leader in security and networking solutions, introduced the first AI agent developed through its strategic partnership with Mistral AI, one of...