Saturday, September 20, 2025

Customer Experience

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Teleperformance receives gold award for best AI-driven tech innovation

Company wins top honors for AI solution that streamlines back-office operations for enhanced customer experience and operational performance Teleperformance, a global leader in digital business...

KLaunch and Lantrasoft Partner to Enhance Global AI Solutions

KLaunch, a leader in omni-channel conversational AI technologies, announces a strategic partnership with Lantrasoft, a premier global technology and talent provider. This collaboration aims...

Persistent Acquires Starfish Associates, Strengthening its Position in AI-powered Contact Center and Unified Communications

Persistent Systems, a global pioneer in Digital Engineering and Enterprise Modernization,  announced the intent to acquire New Jersey-based Starfish Associates. This strategic acquisition builds...

AI in Content Personalization: The Future of Targeted Marketing

AI in content personalization is exactly what it sounds like using artificial intelligence to personalize content. How many of us hate wasting time swiping...

Sharpen Revolutionizes Contact Center Operations with Usable AI™ Platform

Sharpen, a recognized leader in cloud contact center software, announced a significant advancement in the customer service industry with the launch of their Usable...

Resolve Tech Solutions Recognized for Artificial Intelligence Breakthrough Innovation in 2024 AI Breakthrough Awards Program

Resolve Tech Solutions, a leading provider of SAP solutions and services, announced that it has been selected as winner of the "Best Decision Management...

Mavenoid Announces Generative Answers and Vision Assist Capabilities to Further Automate Product Support

Mavenoid, the AI-powered product support platform for product manufacturers and retailers, announced the launch of Generative Answers and Vision Assist – two new AI...

Unity Showcases Customer Experiences Driving 3D Innovation Across Industries at the 2024 Augmented World Expo

Attendees will see how developers across sectors including retail and automotive are harnessing the power of Unity to improve operations and drive business success Unity,...

Verint Quality Bots Help Fortune 500 Brand Save Approximately $2 Million Through CX Automation

Verint, The CX Automation Company, announced that a Fortune 500 brand deployed the Verint Quality Bots to modernize their quality program, achieving significant AI...

Wipro Launches On-Premise GenAI Solution with Hewlett Packard Enterprise

Wipro, a leading technology services and consulting company, announced a strategic collaboration with Hewlett Packard Enterprise (HPE) to launch a GenAI solution within the...

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