Hinduja Global Solutions (HGS), a leader in technology-led customer experience (CX), recently released new findings from its CX Buyers’ Insights Report based on a survey of U.S. CX decision makers to identify priorities for technology deployments and overall budget spend benefitting both customer and employee experience initiatives.
With advancements like...
DRUID AI, a leading innovator in conversational AI solutions, is delighted to announce the appointment of Bill Schwaab as the new Vice President of Sales for North America. With his extensive experience in scaling companies and a deep background in the conversational AI space, Bill is poised to drive DRUID AI's growth...
In the ever-evolving technology landscape, artificial intelligence (AI) is a transformative force, reshaping the way we interact with and perceive digital experiences. Among the myriad applications of AI, chatbot development emerges as a fascinating frontier, weaving together machine learning, natural language processing, and user engagement strategies. This blog explores...
Empowering partners to expand their portfolio with high-assurance identity proofing, strong authentication, and secure e-signature solutions
OneSpan™, the digital agreements security company, announced the launch of a new partner network program that now provides a comprehensive set of benefits that will drive growth and help OneSpan partners deliver seamless and...
Chattermill, the Customer Experience Intelligence company, announced the launch of Copilot - a generative AI solution built to redefine how leading brands utilize customer feedback to retain customers and grow their business.
By utilizing datasets of hundreds of thousands of analyzed customer interactions – including surveys, product reviews, and support tickets,...
Dovetail, the leading customer research platform, has announced the appointment of Kate Andrews as Head of Technology, as well as several other key appointments across its C-suite.
This follows a successful Series A round last year led by Accel, in which the company raised $63M The appointments further cement Dovetail's place as a pioneer...
AI is making waves in every corner of our lives, from finance to healthcare. It's not just about futuristic robots; AI is already at work, boosting productivity and changing the way we do things with handy tools and automated tasks.
As AI becomes a part of our daily routine, it's...
The AI market is projected to be worth nearly $2 trillion by 2030, with a growing focus on AI in customer service. Modern technology has expanded beyond chatbots for customer service improvement. All this has created a specific use case for AI in customer service.
In this fast-paced world, consumer...
Uniphore, one of the world’s largest AI-native companies, announced a strategic partnership with Workair, the largest cloud communications specialist in Ireland, to bring enterprise AI to Ireland, with a priority placed on Ireland’s world-class contact centres.
With deep expertise and a track record of success working with enterprise-scale companies, public...
Signs Strategic Collaboration Agreement with AWS to Deliver the Astra DB Vector Database to Customers Building Generative AI Applications
DataStax, the company that powers generative AI applications with real-time, scalable data, announced it is deepening its relationship with Amazon Web Services (AWS) through a robust combination of new generative artificial...
