Customer Experience

Customer Experience

3CLogic Earns Advanced Status in ServiceNow Partner Program

3CLogic setting new standards for unified experiences while delivering meaningful impact and ROI to ServiceNow customers leveraging Customer Workflows, ITSM, and/or Employee Workflows. 3CLogic, the...

Customer Experience

NLX Acquires Radish Systems for Voice & Visual Tech

NLX, the AI platform powering advanced conversational experiences for the world's most admired brands, announces it has acquired Radish Systems and its patented ChoiceView®...

Customer Experience

Wolken Software Completes the Enhancement of AI Technologies Within All Core Product Offerings

Wolken Software, a leading provider of customer service solutions for B2B companies, announced that the company has officially enhanced its core products with AI-based...

Automation in AI

Everise and Sanas Exclusively Partner to Transform Customer Experience With Real-Time AI Speech Understanding Technology

Everise, a leader in transforming customer service for global healthcare companies, announced its exclusive partnership with Sanas, a global leader in real-time speech and...

Customer Experience

Trigent’s AI Launchpad Accelerates Innovation & Integration

Trigent, a leading US-based technology provider, has launched the AI Launchpad - a robust AI starter kit designed to help organizations move from concept...

Customer Experience

AVANT and PolyAI Announce Strategic Partnership in Delivering Advanced Voice AI Solutions to Enterprise Call Centers

AVANT, a platform for IT decision-making and the nation's premier Technology Services Distributor, announced a strategic partnership with PolyAI, a pioneer in voice AI...

Customer Experience

Language I/O Announces $5M Investment Led by Gutbrain Ventures

This investment coincides with increased demand for AI-powered multilingual customer support and Language I/O's go-to-market success. Language I/O (LIO), a leader in AI-powered, multilingual customer support...

Customer Experience

Infogain Acquires Salesforce Consulting Services Firm Impaqtive

Impaqtive’s multi-cloud and platform offerings strengthen Infogain’s ability to deliver digital customer experience solutions Infogain, a leader in digital customer experience engineering based in Silicon...

Customer Experience

Amity Solutions and Parent Amity Corp Raise US$60 Million to Transform Legacy Software Products with Generative AI

Amity Solutions (ASOL), a leading software and AI business from Thailand, together with its parent company, Amity Corporation, announced the completion of a US$60 million Series...

Customer Experience

Actifai’s AI Solutions Power Valley Fiber’s Next-Generation Customer Experience

Actifai, a pioneer in artificial intelligence solutions for broadband and communications service providers, announced its new customer partnership with Valley Fiber, a leading Manitoba-based...