Customer Experience

Automation in AI

Everise and Sanas Exclusively Partner to Transform Customer Experience With Real-Time AI Speech Understanding Technology

Everise, a leader in transforming customer service for global healthcare companies, announced its exclusive partnership with Sanas, a global leader in real-time speech and...

Customer Experience

Trigent’s AI Launchpad Accelerates Innovation & Integration

Trigent, a leading US-based technology provider, has launched the AI Launchpad - a robust AI starter kit designed to help organizations move from concept...

Customer Experience

AVANT and PolyAI Announce Strategic Partnership in Delivering Advanced Voice AI Solutions to Enterprise Call Centers

AVANT, a platform for IT decision-making and the nation's premier Technology Services Distributor, announced a strategic partnership with PolyAI, a pioneer in voice AI...

Customer Experience

Language I/O Announces $5M Investment Led by Gutbrain Ventures

This investment coincides with increased demand for AI-powered multilingual customer support and Language I/O's go-to-market success. Language I/O (LIO), a leader in AI-powered, multilingual customer support...

Customer Experience

Infogain Acquires Salesforce Consulting Services Firm Impaqtive

Impaqtive’s multi-cloud and platform offerings strengthen Infogain’s ability to deliver digital customer experience solutions Infogain, a leader in digital customer experience engineering based in Silicon...

Customer Experience

Amity Solutions and Parent Amity Corp Raise US$60 Million to Transform Legacy Software Products with Generative AI

Amity Solutions (ASOL), a leading software and AI business from Thailand, together with its parent company, Amity Corporation, announced the completion of a US$60 million Series...

Customer Experience

Actifai’s AI Solutions Power Valley Fiber’s Next-Generation Customer Experience

Actifai, a pioneer in artificial intelligence solutions for broadband and communications service providers, announced its new customer partnership with Valley Fiber, a leading Manitoba-based...

Customer Experience

Ushur Launches Prebuilt Onboarding Automation Solution for Group and Worksite Benefits Companies

Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced its prebuilt AI-powered automation solution to slash turnaround time and improve onboarding communications for...

Customer Experience

Five9 named a Leader in 2024 IDC MarketScape for Contact Center-as-a-Service Applications Software

Five9, provider of the Intelligent CX Platform, announced it has been named a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software...

Customer Experience

Kore.ai Launches GALE to Accelerate Advanced Gen AI Adoption for Enterprises

Industry-first Unified GenAI Application Platform cuts the development time across AI application lifecycle up to 50%, accelerating AI business value Kore.ai, a leader in enterprise generative...