Customers seek prompt and effective resolution of their concerns when they reach out. Managing these efficiently becomes more challenging as your customer base expands, making allocating a service agent to every request difficult. Fortunately, the top AI chatbots for customer service offer reliable customer care, easing the workload for...
Afiniti, a leading provider of artificial intelligence (AI) applications and infrastructure for customer experience (CX), announces the appointment of Mike Myshrall as Chief Financial Officer.
“I am pleased that Mike is joining our leadership team as CFO,” said Hassan Afzal, CEO of Afiniti. “His experience with high-growth technology companies will be...
VOZIQ AI recently concluded the executive review meeting with Dave Bolen, Chief Operating Officer at AMP Smart, where VOZIQ AI's Chief Data Scientist, Dr. Vasudeva Akula, rolled out a 365-day strategic roadmap for achieving $5 million to $10 million CLV increase through proactive customer experience management, proactive renewals, and loyalty management.
Speaking about the partnership, Dave Bolen,...
Glory Global Solutions (International) Ltd, a wholly-owned subsidiary of GLORY Ltd. announces plans to acquire 100% of the issued share capital of Flooid, a leader in cloud-based unified commerce software to the retail industry, from Inflexion Private Equity Partners
Headquartered in Coventry, UK with operations in the USA, Flooid focusses...
With the constant evolution of technology, artificial intelligence (AI) has emerged as a powerful tool in revolutionizing customer support. Gone are the days of long wait times and frustrating interactions with automated systems. AI systems are now capable of delivering personalized, efficient, and responsive customer support experiences. The role...
HGS Agent X™ 23 release unlocks the ability of contact center agents to be more effective by utilizing AI to turn conversations into data and extract insights that lay the foundation for a world of autonomous customer experiences that are prompt, positive and personalized
Hinduja Global Solutions (HGS), a leader...
Respected expert and ethical AI advocate joins community engagement platform to redouble AI innovation, shepherd the community economy
OpenWeb, the premium community engagement platform serving more than 3,000 publishers and 120 million monthly users, announced the appointment of Rob Meadows as its Chief Technology Officer. An acclaimed expert in the field...
Inbenta, a conversational AI platform designed to optimize customer experience, announced the appointment of Merlin Bise as Chief Technology Officer, effective January 1, 2024. Bise will oversee Inbenta's IT infrastructure and lead the development of new products to further expand Inbenta's conversational AI platform with GenAI capabilities.
Bise joins Inbenta from GIACT...
NICE CXone received the highest overall scores in competitive strength and portfolio attractiveness with Enlighten also recognized for delivering smarter self-service
NICE announced that CXone, the industry’s leading AI Cloud platform, has been named the outright Leader in ISG Provider Lens Contact as a Service (CCaaS) 2023 report out of 22...
The first wearable device and software platform with embedded mobile virtual network operator (MVNO) connectivity built to deliver personal artificial intelligence (AI) services leverages Optiva BSS, marking the beginning of a new chapter in personal technology
Humane, an innovative experience company that recently launched Ai Pin, has chosen Optiva's full-stack BSS...
