Cuber Inc, a Silicon Valley-based hyperautomation startup, announced its general availability of Cuber Generative AI Bots, enabling enterprises with AI-powered digital humans and chatbots for an enhanced customer experience. Cuber's generative AI bots are built on open standards and a component-driven architecture. They are powered by a low-code environment...
Enghouse Interactive, a unit of Enghouse Systems Limited and a leading provider of customer experience (CX) solutions, announces the launch of its artificial intelligence (AI) products from new generation. These advanced offerings are designed to strengthen contact center capabilities, improve agent productivity and provide unprecedented insights into customer interactions.
Since 2019,...
With SuperHuman Outsourcing, TaskUs fortifies its global business process outsourcing (BPO) teams with new AI-powered solutions to maximize performance and efficiency.
TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, announced AssistAI, a new knowledge-based assistant built on the TaskGPT platform. Custom-trained...
Lufthansa , Europe's largest airline, has embarked on a transformation journey to improve customer engagement with the launch of an innovative Customer Insight Hub developed in collaboration with TD Reply . This innovative portal allows you to carry out advanced analyzes using specialized Large Language Models to activate data-driven strategies aimed at improving the customer...
Tagado, the AI analytics provider of high-res CX data intelligence, has announced the launch of its new feedback trends monitor, that automatically allows CX, service and product teams to segment feedback into issues so evolving trends can be instantly prioritized, assigned, resolved and monitored over time.
Traditional planning and task...
Through cutting-edge technology, creativity, and innovation, Globant reinvents how brands engage with their customers through memorable and fulfilling experiences
Globant, a digitally native company focused on reinventing businesses through innovative technology solutions, announced the launch of its Connected Experiences Studio. This dedicated Studio consolidates over two decades of harnessing the...
Anywhere365®, a global leader in Enterprise Dialogue Management software and a pioneer in customer service technology, announced the acquisition of Deepdesk BV ("Deepdesk"), a leading provider of AI Assistant technology. Deepdesk AIx enhances customer experiences and communications capabilities through proprietary AI models and generative AI ("GenAI"). This acquisition strengthens Anywhere365's...
CX leader accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent customer experiences
Zendesk announced it completed its acquisition of Klaus, the industry leading AI-powered quality management platform. The acquisition of Klaus is the latest addition to the company's existing WEM...
Accrete AI, a leading dual-use enterprise AI software company, announced that Accrete has been named a Sample Provider in the recently published Gartner report Emerging Tech Impact Radar: Conversational Artificial Intelligence. The report describes DI as: "a practical discipline used to improve decision making by explicitly understanding and engineering...
PG Forsta, the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders, announced that it has been named by Gartner as a Leader in the Magic Quadrant for Voice of the Customer, marking the second consecutive time...
