Customer Experience

Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. The platform is set to...

Netcore Cloud, a global leader in MarTech and customer engagement solutions, has announced the appointment of Siddharth Gopalkrishnan as its Chief Operating Officer (COO). This strategic addition...

Cloud Communications pioneer expands global footprint and strengthens market leadership through strategic integration of NEC’s UCaaS and CCaaS businesses. NEC and Intermedia will continue their...

Verint, The CX Automation Company™, announced that contact centers across multiple industries are deploying Verint Bots to identify optimum opportunities to upsell and cross-sell,...

Transcom connects deep-seated domain and operational knowledge with state-of-the-art technology, redefining outsourcing services and helping enterprises elevate business performance. Recently Frost & Sullivan assessed the customer experience...

M-Files, the leader in knowledge work automation, announced it has been named a Leader in the IDC MarketScape: Worldwide Intelligent Content Services 2024 Vendor...

Nuacom, a leading provider of business communication solutions, is proud to announce the launch of its groundbreaking AI-powered phone system, Nuacom AI. Designed to redefine...

Inoria, a full-suite contact center solutions and service partner announces new partnership with Parloa, a leading provider of AI-powered automation for customer service. This collaboration...

transcosmos is pleased to announce that the company has developed an architecture that integrates generative AI (GenAI) services (applications) to contact center platforms securely and...

Startup building hyper-realistic AI agents emerges from stealth with funding round led by Scale Venture Partners to automate calls and visualize call data Bland AI,...