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Zendesk to Acquire Local Measure, Expanding AI Voice

Proposed Acquisition Strengthens Enterprise CX Capabilities and Deepens Collaboration with Amazon Web Services (AWS) Zendesk, a global leader in AI-powered customer service, has entered into...

Zendesk Appoints Shashi Upadhyay as President for AI

AI innovator's efforts will focus on building exceptional products that enable customers to deliver outstanding experiences Zendesk has named Shashi Upadhyay as the new President of Product,...

Zendesk Completes Acquisition of Klaus

CX leader accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent customer experiences Zendesk announced it...

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The AI Playbook

The AI Playbook for Building a Context Engineering Layer

For a while, the answer to a bad AI response was simple. Write a better prompt. Add more instructions. Give the model more detail....
ESET

ESET Evolves Portfolio for the AI Era – Delivering Effortless Cybersecurity as a Service

ESET, a global leader in cybersecurity, is at the threshold of a new era, breaking new ground with its updated B2B product portfolio, directly...
Hexnode

Hexnode XDR Adds Threat Intelligence, Alert Prioritization and Automated Remediation

Hexnode XDR now supports macOS alongside Windows, extending endpoint detection and response across both platforms. Enhanced threat analysis, alert prioritization and automated remediation...
ConnX

ConnX Partners with Intel Edge AI into MaestroIQ Platform for Autonomous Intelligence

Enterprise business technology and enterprise software industry finds itself at the operational tipping point. Over the last decade, enterprise IT, as well as Operational...
Rapid7

Rapid7 Introduces Rapid7 Intelligence Engine for Proactive Cyber Defense

Rapid7 has launched Rapid7 Intelligence, a unified engine designed to move enterprise cybersecurity from reactive monitoring toward proactive threat prevention by combining threat intelligence,...