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Riverbed Delivers Most Advanced AI-Driven Automated Remediation—Adding Runbooks, Sentiment Analysis to Aternity’s Intelligent Service Desk Capabilities

Riverbed Aternity’s Intelligent Service Desk capabilities resolve issues without human intervention, preventing incidents and dramatically reducing costs Riverbed, the leader in unified observability, announced the...

The Ultimate Guide to Using AI in Customer Service

The AI market is projected to be worth nearly $2 trillion by 2030, with a growing focus on AI in customer service. Modern technology...

Sentiment Analysis: The X-Factor in Customer Engagement

In the 21st century, social media is a hub of opinions, from praise to complaints. No need to read minds anymore. Customer feedback is...

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