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Customer Experience

DRUID AI Appoints Bill Schwaab as Vice President of Sales for North America

DRUID AI, a leading innovator in conversational AI solutions, is delighted to announce the appointment of Bill Schwaab as the new Vice President of Sales for North...

Advertising and Sales

Cognigy Launches AI Copilot, the Daily Companion for Enterprise Contact Center Agents

Industry Leader Reinvents Agent Assist with Generative and Conversational AI for Customer Service Excellence With a commitment to drive customer service excellence, Conversational AI leader...

Healthcare

Hyro Announces Conversational AI for Healthcare on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

Hyro's customers can now benefit from integrated conversational AI to improve the patient journey, reduce agent burnout, and leverage data to optimize operations Hyro announced it...

Customer Experience

Ushur recognized as a Star Performer by Everest Group in the 2023 PEAK Matrix™ for Conversational AI Products

Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced that it has been recognized as a Star Performer by Everest Group in the...

Customer Experience

Kore.ai Launches Conversational AI-powered Voice Gateway on Genesys AppFoundry

By integrating with Genesys Cloud CX®, Kore.ai enables enterprise contact centers to deliver superior and personalized service experiences 24/7 at scale, across multiple voice and...

Customer Experience

Xplor Spot Introduces Innovative AI Virtual Agent to Enhance the Dry Cleaning Customer Experience

This market-leading conversational AI solution empowers customers to inquire about concerns, get assistance 24/7, and resolve problems quickly and easily. Xplor Spot – a leading business...

Natural Language Processing

It’s a Three-Peat: Everest Group Names Amelia a Leader in Conversational AI Three Years in a Row

Amelia, the world's largest privately held AI software company and a global leader in Enterprise Conversational AI, announced that Amelia has been recognized as...

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