IgniteTech has announced its acquisition of Khoros, a leader in digital customer engagement software, aiming to transform customer relationships in the era of AI-powered response engines. This strategic move combines IgniteTech’s AI-first enterprise software approach with Khoros’s innovative Customer Care Cloud, which integrates generative AI, automation, and digital engagement tools to enhance self-service customer experiences. Chris Tranquill, CEO of Khoros, stated, “The Khoros Customer Care Cloud is not just promising efficiency. We’re creating a paradigm shift where it’s feasible that up to 80% of customer problems can be resolved without a single agent, while delivering a game-changing self-service customer experience.
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“ This acquisition aligns with IgniteTech’s commitment to embedding AI across its software portfolio, as evidenced by its recent rollout of AI CoPilot technology into 12 of its leading products. By integrating Khoros’s capabilities, IgniteTech aims to provide enterprises with scalable, AI-driven solutions that anticipate customer needs, streamline support processes, and deliver personalized interactions across digital channels. The collaboration is set to redefine customer care standards, offering businesses the tools to enhance satisfaction, efficiency, and profitability in a rapidly evolving digital landscape
