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Customer Experience

Qualtrics Unveils Groundbreaking AI Innovations to Transform Understanding of Customers, Employees, and Prospects

Qualtrics, the leader and creator of the experience management (XM) category, introduced new capabilities, generated by Qualtrics AI and trained on the world's largest database...

Apps

unitQ GPT Wins Gold at American Business Awards for AI-Driven Customer Feedback Analytics

unitQ, the leader in Quality Automation, announced that the American Business Awards has honored unitQ GPT with a Gold medal for standing out "as...

Cloud

Sunil Wadhwa Joins Kong as Chief Customer Officer

Kong Inc., a leading developer of cloud API technologies, welcomed Sunil Wadhwa as Chief Customer Officer. In his new role, Wadhwa will lead all aspects...

Customer Experience

evaluagentCX helps contact centers ditch unreliable customer surveys with AI-powered NPS

evaluagent, a global leader in contact center quality assurance and performance improvement software, is pleased to announce a leading-edge new feature coming to its...

Business Technology

Amazon Bedrock Launches New Capabilities as Tens of Thousands of Customers Choose It as the Foundation to Build and Scale Secure Generative AI Applications

New Custom Model Import capability lets customers easily bring their proprietary models to Amazon Bedrock so they can take advantage of its powerful capabilities Amazon...

Healthcare

CustomerInsights.AI and Ambit Forge Groundbreaking Partnership to revolutionize Rare & Specialty Disease Market

A Significant Milestone Towards Aiding Rare Diseases Companies Leverage Cutting-Edge Technology and Consulting Expertise to Elevate Patient Care CustomerInsights.AI is pleased to announce a global strategic...

Marketing and Analytics

Salesforce Brings Slack AI to All Paid Customers, Adds Recap to Deliver Daily Morning Digests

Slack strengthens its AI-powered platform as it continues rolling out native generative AI capabilities to users, including enhanced search, channel and thread summaries, and...

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