Transflo, a leading technology innovator in the freight transportation sector, is thrilled to announce that it has partnered with Odyssey Logistics to drive significant improvements across various operational processes by leveraging the advanced capabilities of Transflo Workflow AI.
Odyssey Logistics, a leader in multimodal logistics solutions, presented a unique challenge to the Transflo team. Odyssey was operating its back office in a labor-intensive, mostly manual environment, to identify exceptions, and subsequent actions required for resolution. Transflo’s team, composed of deep subject matter experts, reviewed the current state, and presented Odyssey with a customized solution, featuring highly automated processes using Transflo Workflow AI, which has significantly improved operational efficiencies and transactional accuracy.
“Transflo’s implementation of Workflow AI has been transformational for our business and our ability to continue to scale. This solution has allowed Odyssey to drastically reduce manual processes and increase automation. Odyssey is focused on leveraging the latest tech advances, and back-office automation is the perfect application to unleash the power of AI and machine learning. We view Transflo as a strategic partner and are excited about further innovation,” said Mike Pozzi, Chief Financial Officer at Odyssey Logistics.
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The implementation of Workflow AI has resulted in remarkable productivity improvements for Odyssey Logistics including:
- Workforce Optimization: Through Transflo Workflow AI, Odyssey optimized its manual processes which reduced operational overhead and enabled resources to focus on more strategic business initiatives, growth opportunities, and improved customer support.
- Lights Out Invoice Processing: Transflo Workflow AI has enabled Odyssey Logistics to achieve a 36% lights-out invoice processing rate. Streamlining its invoice lifecycle has provided efficiencies in reduced errors and discrepancies while maintaining accurate records.
- Exception Handling: The implementation has resulted in a 100% reduction in manual exception identification through a seamless workflow. As a result, Odyssey has streamlined communications, identified root causes to reduce future exceptions, and provide customers with prompt and timely resolution.
- Billing Accuracy Improvement: Odyssey Logistics has achieved a 15% increase in billing accuracy, reflecting the positive impact of Transflo Workflow AI on financial operations.
“Odyssey Logistics‘ commitment to excellence and innovation is evident in their willingness to embrace cutting-edge technology. Through our collaboration, Transflo’s Workflow AI is empowering Odyssey Logistics to redefine operational standards and deliver unparalleled service to their valued customers,” added Renee Krug, CEO of Transflo.
SOURCE: BusinessWire
