The WellSky CarePort Referral Intake solution leverages AI-powered document summaries to power smarter care transitions for post-acute providers
WellSky, a leading global health and community care technology and services company, introduced the next-generation WellSky CarePort Referral Intake solution. Building on the proven CarePort and Curaspan platforms, this advanced solution combines trusted features with modern Artificial Intelligence (AI)-driven capabilities designed to streamline referral intake workflows and generate document summaries, enabling providers to respond to referrals faster and more efficiently.
Timely responses to patient referrals are critical for post-acute care providers to secure business, ensure smooth transitions, strengthen referral partnerships, and improve patient outcomes. The new WellSky CarePort Referral Intake solution incorporates WellSky Summarize, a tool powered by WellSky SkySense AI™, which scans referral packets, extracts key patient information, and generates concise, easy-to-read summaries within seconds. This allows providers to quickly evaluate patient needs and respond to referrals with greater speed.
“We’re excited to modernize our referral management process with WellSky CarePort Referral Intake,” said Debbie Bobe, vice president of business development at The New Jewish Home. “The AI-generated clinical summaries are helping our team review and respond to referrals more quickly and efficiently, enhancing our ability to serve patients with greater speed and precision. Our hospital partners can reduce their length of stay and entrust their most complex cases to the clinical team at TNJH. It’s a win-win for all.”
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The solution also enhances operational efficiency by consolidating intake from multiple referral sources, including eFax, hospital care transition systems, and WellSky, offering flexibility and interoperability across care workflows. Providers gain a centralized view of referral data, enabling real-time monitoring of referral volume, response times, and patient placements. Advanced analytics provide insights into engagement trends and conversion rates across referral partners, helping organizations identify patterns, optimize strategies, and strengthen their role as referral partners.
With over 25 years of experience and a network encompassing 2,000 hospitals and health systems and 130,000 post-acute providers, WellSky facilitates approximately 54 million referrals annually. The development of the WellSky CarePort Referral Intake platform was guided by client feedback and industry evolution, aiming to deliver a more efficient, scalable solution that empowers providers to enhance clinical outcomes, operational performance, and financial results across the care continuum.
“In today’s fast-paced healthcare landscape, post-acute providers must move quickly and decisively to stay ahead,” said WellSky chairman and CEO Bill Miller. “That’s why we built the WellSky CarePort Referral Intake solution to give providers a competitive edge that helps them grow their organizations while delivering better outcomes for the patients they serve.”
