New Intermedia Unite® Enhances Microsoft Teams Experience

New solution adds advanced, enterprise-grade calling features, SMS, CRM integrations, and more to create a comprehensive, seamless, all-in-one communications and collaboration experience

Intermedia Cloud Communications, a leading global provider of AI-powered cloud communications and collaboration solutions to businesses and the partners that serve them, announced the launch of Intermedia Unite® for Microsoft Teams Advanced. This powerful solution seamlessly integrates with Microsoft Teams, enabling businesses to access a comprehensive suite of advanced communication features directly within the Teams application without the need for a separate Teams phone license.

Intermedia Unite is recognized as a premier collaboration and communications platform, offering voice, video, chat/SMS, contact center, file management, archiving, and more into one, tightly integrated, highly secure, and reliable platform. However, for Microsoft Teams users, Unite for Teams Advanced completes the essential functionality of a fully integrated cloud communications platform by adding Unite’s enterprise-grade business phone features to the Microsoft Teams business collaboration suite. Unite was named Best Business Phone System by U.S. News and World Report¹ and Best Overall Business VoIP by PC Magazine². In addition, Intermedia has been a Microsoft Gold Certified Partner for over 15 years.

Unite for Teams Advanced: Transforming the Microsoft Teams Experience

In today’s fast-paced business environment, efficient communication and collaboration are paramount. The Unite for Teams Advanced transforms how businesses operate by enhancing the already robust Microsoft Teams platform with a host of advanced telephony and business texting features. This innovative solution is designed to meet the evolving needs of businesses, providing outstanding levels of reliability, flexibility, and productivity.

Dave Michels, Principal Analyst and Founder of TalkingPointz, commented on the innovative nature of Intermedia’s solutions, stating, “Intermedia’s Unite for Teams Advanced significantly enhances the Microsoft Teams experience, providing a more well-rounded communications and collaboration solution. This integration not only offers advanced telephony features but also helps ensure continuity and reliability, making it a robust choice for businesses seeking to optimize their communication infrastructure.”

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Key Features of Intermedia’s Unite for Teams Advanced include:

• Simplified Communication and Collaboration in One App: Users experience reliable, crystal-clear phone calls and can send company or individual SMS text messages using Unite within Teams, while having access to Teams’ native capabilities to host meetings, chat with co-workers, and more – all without the need for an additional Microsoft Phone license.
• Enhanced Productivity with Enterprise-grade Calling Features: Calls and call handling are optimized with more than 100 integrated features, including advanced options such as call monitor, whisper, barge-in, and call queue management. Advanced account-level voice and SMS functionality is also available, which includes Company Messaging (SMS-enabled company number) and Hunt Groups with features like call handling, monitoring, parking, and more.
• Retention of Important Communications Data with 30-Day Rolling Archiving Included: Unite automatically archives the previous 30 days of calls, SMS communications, voicemails, and more, with powerful search capabilities for fast and easy retrieval. Retention can be extended for up to 10 years as necessary³, with compliance features for verticals that need them.
• Streamlined Efficiency with CRM Integrations:  Connect effortlessly with popular CRM platforms like Salesforce, ServiceNow, and more, streamlining workflows and enhancing productivity.
• Global Connectivity: Enjoy unlimited calling minutes and free calls to 33 countries, enhancing an organization’s global communication capabilities.
• Continuity of Service: In the event of a Teams service disruption, users can seamlessly transition to the Unite mobile or desktop application to place and receive calls, helping to ensure uninterrupted business connectivity.

“We are thrilled to introduce our Intermedia Unite for Teams Advanced, a solution that takes Microsoft Teams to the next level,” said Irina Shamkova, Chief Product Officer at Intermedia. “By integrating advanced telephony features directly inside of Teams, we provide businesses with a powerful single app experience to enhance their communications, collaboration, customer support, and overall productivity. Plus, this seamless integration eliminates the need for users to have a separate Teams phone license, making it easier and more cost-effective for businesses to operate.”

This integration provides Intermedia’s channel partner community with another leading solution to offer their clients. By delivering advanced communication features directly within Microsoft Teams, partners can cater to the large, embedded audience of Teams users, enhancing their value proposition and driving revenue growth. As a partner-first company, Intermedia is dedicated to empowering our partners with innovative, reliable, and financially attractive solutions that meet the dynamic needs of modern businesses.

“Planned upcoming releases will expand the integration to incorporate our contact center agent and supervisor experience directly within Microsoft Teams, helping businesses to better manage advanced calling, customer interactions, and team collaboration all from within a single platform,” added Shamkova.  “This enhancement underscores Intermedia’s commitment to providing a full suite of communications and collaboration services and features, tailored to the needs of business customers.”

Intermedia Unite for Teams Advanced is backed by Intermedia’s commitment to providing top-tier support and service. With 99.999% uptime service level agreements and seven-time J.D. Power-certified technical support, Intermedia is trusted by businesses worldwide to deliver a reliable and exceptional communications experience.

Source: PRNewswire