Mission, a CDW company and US-based Amazon Web Services (AWS) Premier Tier Services and ISV Accelerate Partner, announced the launch of Mission Cloud Operate, a fully managed service designed to maximize uptime, performance, and reliability of AWS environments. Cloud Operate helps teams avoid issues and keeps businesses running smoothly by combining deep observability via New Relic One, AI-powered incident correlation, and around-the-clock alert response.
As cloud environments grow more complex, engineering teams are often stretched thin, balancing innovation with day-to-day operational demands. Mission’s Cloud Operate addresses this challenge with a service model that blends intelligent tooling with hands-on operational assistance from CloudOps engineers who handle routine environmental tasks and configurations on your behalf. The result: reduced operational overhead and more time for teams to focus on strategic initiatives.
“I need coverage 24/7 365, and Mission’s cloud operations keep me functional so that I’m not getting calls at 2:00 AM, and my team isn’t panicking when something goes wrong right after close of business,” said Jon Goldman, CTO at Playbill. “Mission has been such a good partner to us at Playbill. Having an AWS partner as strong as Mission is so important to your business.”
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“Managing cloud environments efficiently requires a blend of advanced tools and expert operational assistance, especially as businesses scale,” said Ted Stuart, President and COO at Mission. “With Cloud Operate, we’re offering a comprehensive solution that combines best-in-class observability with hands-on AWS expertise to ensure teams can focus on innovation, not just maintenance. And since it’s a SaaS product available exclusively through the AWS Marketplace, customers can use Cloud Operate to burn down their Private Pricing Agreement commitments.”
Cloud Operate customers gain tailored alerting and end-to-end visibility into their AWS environments, enabled by Mission’s expert configuration of New Relic One. Dashboards and metrics are aligned to each environment’s architecture and business needs, ensuring alerts are actionable and relevant, not just noise.
Mission’s CloudOps team, which includes Technical Account Managers, CloudOps Architects, and Service Desk Engineers, plays an active role in incident management and response. By combining AI-powered incident correlation with human expertise, Mission helps customers identify root causes quickly and prevent recurring issues.
Source: PRNewswire
