Advanced AI agents from Agora and WIZ.AI can power call centers with multilingual support and contextual understanding
Agora, a global leader in real-time engagement and conversational AI technology, has announced a strategic partnership with WIZ.AI to introduce enterprise-ready AI agent solutions that deliver human-like interactions at scale.
WIZ.AI, recognized for its advanced AI agent offerings, joins forces with Agora to provide intelligent customer engagement solutions that combine local language fluency with contextual understanding. This collaboration integrates WIZ.AI’s deep domain experience in enterprise automation with Agora’s real-time communications infrastructure and multimodal conversational AI capabilities.
With more than six years of expertise in voice-based AI solutions tailored for Southeast Asia’s banking, insurance, and telecommunications industries, WIZ.AI specializes in scenario-driven automation that aligns with real-world business requirements. By pairing this with Agora’s robust communication SDKs and Conversational AI Engine, the partnership delivers a seamless customer engagement stack—from first interaction to post-call analytics.
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“This partnership underscores our commitment to enabling enterprises with intelligent, scalable, and multilingual AI agent solutions,” said Tony Zhao, CEO and Co-founder of Agora. “Together, WIZ.AI and Agora aim to push the boundaries of real-time, emotionally intelligent, and high-availability AI communications globally.”
As part of the collaboration, Agora’s platform will power several key capabilities within WIZ.AI’s solutions, including:
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Inbound Customer Service: AI agents offering natural, localized support across voice and video channels.
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Outbound Campaigns: Automated outreach to drive user activation, renewals, and retention.
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Quality Assurance & Analytics: Tools for live monitoring, performance scoring, and conversation quality assessment.
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AI Training & E-Learning: Virtual trainers to support consistent, on-demand microlearning and staff onboarding.
“Agora’s ultra-low latency infrastructure and optimizations for AI conversation flow are the perfect match for our advanced AI agents,” said Jennifer Zhang, President and Co-founder of WIZ.AI. “Together, we enable multilingual AI agents that can speak naturally and provide enterprise-level service at global scale.”
Agora’s Conversational AI Engine is designed to bring a more human touch to AI interactions, enabling developers to create responsive, lifelike voice agents powered by any large language model (LLM). Built on Agora’s high-performance real-time communication (RTC) framework, these agents support ultra-low latency conversations, intelligent turn-taking, and robust performance—even under challenging network or environmental conditions.
With this partnership, Agora and WIZ.AI are set to reshape enterprise customer engagement by delivering intelligent, scalable, and emotionally aware AI-driven experiences worldwide.
