Powerful new AI Agent Orchestrator brings order to chaos, ensuring teams of AI agents work in harmony across tasks, systems, and departments
ServiceNow, the leader in AI-powered business transformation, has unveiled a new series of agentic AI advancements aimed at autonomously solving the most complex enterprise challenges. These cutting-edge innovations, embedded within the ServiceNow Platform, act as the AI agent control tower—a unified platform designed to analyze, manage, and govern the rapidly evolving landscape of agentic AI across every aspect of a business. This latest development builds on ServiceNow’s 20 years of expertise in driving productivity across every individual and process by addressing tasks too complex or ambiguous for traditional automation.
The newly launched AI Agent Orchestrator on the ServiceNow Platform ensures seamless collaboration among specialized AI agents across departments and systems, enabling them to work toward common goals. Thousands of pre-built AI agents covering IT, customer service, HR, and more—along with the new AI Agent Studio for creating fully customized agents—are now available to streamline operations and boost productivity. ServiceNow’s AI agents, built directly into the trusted ServiceNow Platform, leverage existing investments in workflow, automation, and data, providing immediate power to agentic AI. With access to billions of data points and driven by millions of automations, ServiceNow AI Agents redefine productivity at scale.
According to IDC, 50% of organizations are expected to adopt enterprise-specific AI agents by 2025. While this heralds a future where AI agents automate repetitive tasks and free up time for more strategic activities, many current AI solutions are limited to simple chatbots. These single-function agents often add to operational complexity by creating fragmented processes and siloed data within outdated systems.
By integrating agentic AI directly into its platform, ServiceNow allows AI agents to instantly access the company’s vast knowledge base, learn quickly, and take immediate, effective action. This approach ensures AI agents understand evolving business needs and autonomously execute tasks to drive smarter results across all business processes. With a unified architecture and single data model, ServiceNow’s agentic AI brings unmatched speed and efficiency to organizations worldwide.
“In a future with millions of AI agents acting as your new digital workforce, ServiceNow serves as the AI agent control tower, bringing order to chaos,” said Amit Zavery, President, Chief Product Officer, and Chief Operating Officer at ServiceNow. “Agentic AI without unification creates more complexity within an enterprise. The ability of ServiceNow AI Agents to work together on tasks that draw from multiple systems and departments truly stands out. With a single location to orchestrate agents and prevent sprawl, our AI agents collaborate like active participants at work, acting as true extensions of their human counterparts.”
Revolutionizing Workflows with AI Agent Orchestration
The ServiceNow Platform now serves as the ultimate AI agent control tower, facilitating inter-agent communication and centralized coordination for more efficient workflows. With the new AI Agent Orchestrator, AI agents can seamlessly share information and hand off tasks, regardless of where the process originates. This innovation is a game-changer for managing complex workflows.
Take, for instance, the onboarding of a new customer. A seemingly simple task, it requires coordination across various departments—from gathering customer information to addressing service requests. AI Agent Orchestrator ensures the specialized AI agents responsible for each step collaborate effectively, ensuring the new customer is onboarded smoothly. In the case of a network security incident, AI Agent Orchestrator can rapidly activate custom AI agents from network management systems, security tools, and performance monitoring platforms to collaboratively resolve the issue by identifying the root cause and executing a resolution plan.
“At EY, we are committed to being both a pioneer and practical leader in AI development and deployment, creating frameworks that blend ethical governance with innovation and execution,” said Raj Sharma, EY Global Managing Partner – Growth and Innovation. “AI agents are critical to empower teams with intelligent capabilities working in collaboration between humans and AI. This is why we are working with ServiceNow and our Ecosystems partners to harness the full potential of agentic AI across our AI platforms at enterprise scale, enabling us to integrate and contextualize data across our entire organization in real-time, with the high levels of trust and transparency we need built in.”
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Shaping the Future with New AI Agents
ServiceNow continues to expand its portfolio of AI agents, offering thousands of agents on the ServiceNow Platform. With a robust partner ecosystem—including industry leaders like Accenture, Cognizant, and Deloitte—actively developing new AI agents for the ServiceNow Store, the company delivers an unmatched range of use cases to optimize millions of business processes annually.
Unlike other AI agents restricted to specific clouds or limited data sources, ServiceNow AI Agents offer a unique competitive advantage: 20 years of automation data and real-world outcomes derived from solving some of the most complex enterprise workflow challenges. This enables ServiceNow to provide fully productive AI agents from day one, empowered by insights from both structured and unstructured data. The latest ServiceNow AI Agent launch will include thousands of pre-trained agents for IT, customer service, HR, and more, automating business-critical processes with unprecedented speed and precision.
“Raleigh is among the fastest-growing cities in the nation, and we’re dedicated to making AI a key driver in enhancing the lives of our employees and residents—whether through optimizing traffic management or streamlining operations across city departments,” said Mark Wittenburg, Chief Information Officer for the City of Raleigh. “While our community as a whole continues to grow, our city operations and back-office systems are leading the way with innovative technology. With ServiceNow AI Agents, we’re excited to deliver even more seamless and proactive services that align with the needs of our increasingly tech-savvy and forward-thinking community.”
Empowering Enterprises with Custom AI Agents
ServiceNow has launched the new AI Agent Studio, extending agentic AI capabilities across the enterprise by empowering users to create and deploy custom AI agents. The Studio’s intuitive, no-code, language-based interface allows organizations to easily define the outcomes they want, specify agent roles, and design AI-driven processes via natural language prompts. This user-friendly approach eliminates the need for coding, while ensuring seamless integration with enterprise-wide workflows and data. AI Agent Studio builds and activates a team of AI agents—managed by the AI Agent Orchestrator—ready to take action on day one.
“We continuously push boundaries to deliver exceptional performance at Rolls-Royce,” said Rachel Cameron, Head of Transformational Programmes at Rolls-Royce. “By integrating ServiceNow AI Agents, we are streamlining operations, reducing manual effort, and enabling faster, data-driven decision-making. AI-powered automation is helping us deflect service desk tickets, optimize workflows, and provide intelligent insights—allowing our teams to focus on high-value activities while ensuring our operations remain efficient, secure, and future-ready.”
Unlocking Actionable Insights with Workflow Data Fabric
What powers ServiceNow AI Agents is the company’s unique ability to access and leverage enterprise-wide data. ServiceNow’s Workflow Data Fabric seamlessly connects structured and unstructured data from all corners of the organization, enabling AI agents to act on real-time, actionable insights. This unified data fabric drives smarter workflows and transforms how businesses tackle real challenges. Moreover, zero-copy integrations allow businesses to securely connect to their data without duplicating or moving it, ensuring data integrity.
New partnerships with global leaders such as Google Cloud extend the capabilities of Workflow Data Fabric, providing AI agents with a more comprehensive data foundation. This enhanced data access enables ServiceNow AI Agents to identify patterns, derive insights, and drive intelligent workflows, all within a single unified platform architecture.
