Algolia powers the first cross-platform context layer for intelligent agents from platforms like Salesforce and Adobe
Algolia, the AI-native search and discovery platform used by over 18,000 businesses, announced a new AI agent experience that proves how autonomous systems can reason and act on real-time data across enterprise platforms. Demonstrated using Salesforce’s Agentforce and integrated with Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), and Salesforce Commerce Cloud (SFCC), Algolia shows what’s possible when agents are equipped with live, structured context, without latency or hallucination.
The shift toward agentic AI is already underway. But most agents operate in silos or on stale information. Algolia addresses this head-on by serving as the connective intelligence layer across platforms. Algolia semantically interprets user intent, retrieves structured content from its index containing data from multiple customer datastores, and assembles context-aware responses in real time—bridging the gap between front-end agent platforms like Agentforce and the backend systems that hold critical content and customer signals.
Bernadette Nixon, Chief Executive Officer, Algolia, said: “Salesforce’s Agentforce is a compelling vision for how enterprise agents should operate. With Algolia in the mix, it becomes actionable. Agents can understand a customer’s intent and instantly pull from Adobe, Salesforce, and other systems to deliver real answers—not guesses.”
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Algolia handles this orchestration through its AI-native search engine, which retrieves the most relevant information from its index, content that has been ingested and structured from platforms like Adobe Experience Manager (AEM), Salesforce Commerce Cloud (SFCC), and Adobe Experience Platform (AEP). Whether surfacing personalized media, live product availability, or behavioral attributes, Algolia assembles responses that reflect the full customer context and returns them in milliseconds. The result is an agent experience that feels intuitive, precise, and deeply responsive to user needs.
Consider a cruise line deploying Agentforce to help guests plan their trips as an example. A customer might ask about Mediterranean sailings in May. The agent interprets the request, sources destination content from AEM, pricing and availability from SFCC, and tailors results based on AEP-driven profile data like travel history, loyalty tier, and preferred ports. Once booked, Algolia updates the user’s profile, enabling Adobe’s platform to personalize downstream experiences across channels—from emails to dynamic landing pages to future itineraries.
Nixon noted: “This is not theoretical. It’s available now and can be adopted by enterprise teams building agent-first applications on top of their existing systems.”
What distinguishes Algolia is not just speed, but precision. It enables agents to retrieve the right content, in the right format, from an index designed to reflect the business’s unique structure and priorities. There’s no custom routing logic, no brittle connectors—just real-time performance, powered by semantic understanding and enterprise-scale architecture.
Algolia’s positioning is reinforced by its deep integrations across the Salesforce and Adobe ecosystems. It is the only retrieval engine integrated into Adobe Experience Platform (AEP) and Adobe Experience Manager (AEM) with bi-directional capabilities, and it powers discovery experiences in production for major brands running on Salesforce Commerce and Service Cloud.
SOURCE: BusinessWire
