Powered by cutting-edge visual Agentic AI, Connectivity Guru empowers enterprises to cut costs, drive growth, and retain customers all while offering consumers faster, frustration-free Wi-Fi troubleshooting
TechSee, a leader in visual agentic AI, announced the launch of Connectivity Guru, a first-of-its-kind purpose-built Agentic AI solution designed to transform the way Wi-Fi issues are diagnosed and resolved. Powered by TechSee’s proprietary Sophie AI technology, Connectivity Guru helps enterprises streamline Wi-Fi troubleshooting, reduce operational costs, and improve customer satisfaction by automating issue detection and resolution with real-time AI-powered diagnostics and 3D heatmaps. This innovative solution empowers telecom providers, home security companies, and smart home device manufacturers to deliver seamless, reliable connectivity while giving consumers faster, frustration-free resolutions.
In today’s connected world, the average household has 17 devices relying on Wi-Fi, yet many still struggle with dead zones, weak signals, and interference from walls, appliances, and neighboring networks. Customers expect fast, consistent speeds, but troubleshooting is complicated – leaving them frustrated while service teams lack the visibility to diagnose issues beyond the router. Without real-time Wi-Fi topology insights, providers can’t test speeds across the entire home or office, forcing them to rely on trial and error. This leads to long support calls, repeat issues, and costly technician visits. Connectivity Guru solves this with visual Agentic AI, giving both consumers and enterprises actionable insights to pinpoint issues and fix them fast. With Connectivity Guru, they can see the solution, transforming Wi-Fi troubleshooting into a seamless, efficient experience.
“When Wi-Fi stops working, people don’t just lose their connection—they lose access to their world,” said Eitan Cohen, CEO and Co-founder of TechSee. “Reliable connectivity is a necessity, and Connectivity Guru goes beyond detecting problems—it actively resolves them. Unlike traditional AI, which merely responds, Agentic AI proactively diagnoses issues, determines the best fix, and guides users through each step to resolution. By pinpointing interference, signal degradation, or congestion and providing clear, visual guidance, Connectivity Guru delivers real answers for customers and real efficiency for service providers.”
Also Read: Edgecore & Aprecomm Launch AI Hardware for CX Optimization
TechSee’s Connectivity Guru, powered by visual Agentic AI, transforms Wi-Fi troubleshooting by providing 3D environmental insights that make connectivity problems instantly visible and solvable. Seamlessly integrated into iOS, Android, and service provider workflows, Connectivity Guru generates real-time 3D heatmaps of the customer’s environment, identifying interference, weak signals, and other issues that degrade performance. Unlike traditional solutions, which only diagnose problems, Connectivity Guru’s Agentic AI proactively analyzes, visualizes, and guides users to resolution. Whether it is pinpointing the source of issues with devices like a fridge, oven, or security camera, or helping customers optimize their Wi-Fi network, the solution offers clear visual guidance on how to fix problems, reducing the need for technician dispatches. For telecom providers, this solution accelerates the onboarding process, reduces support tickets, and cuts operational costs, while improving customer experience and driving business growth.
Early adopters of TechSee include leading North American telecom providers, already experiencing significant benefits:
- Fewer technician visits, cutting operational costs
- Higher first-call resolution rates, boosting efficiency and reducing service expenses
- Improved customer satisfaction, driving loyalty and retention
- Shorter service calls, streamlining operations and enhancing productivity
“This is a fundamental shift in how Wi-Fi and whole-home connectivity guarantees are delivered at scale,” continued Cohen. “When you can visually show a customer exactly why their streaming video keeps buffering or why their smart devices disconnect at specific times, you transform frustration into understanding, unlocking new revenue opportunities and loyalty for life. That’s not just better support – it’s better business.”
Source: PRNewswire
