eClinicalWorks®, the leading ambulatory cloud EHR, announced that Medical Specialists Associated (MSA Dallas), an independent internal medicine practice in Dallas, Texas, has adopted healow Genie, an AI-driven contact center solution designed to reduce staff burnout and optimize after-hours patient care. This strategic move enables MSA Dallas to elevate patient engagement, streamline workflows, and position the practice for scalable growth.
“We selected healow Genie to enhance patient satisfaction and streamline operations,” stated Chad Erickson, practice executive at MSA Dallas. “Maintaining our independence is crucial to us, and eClinicalWorks supports independent physicians like us with advanced solutions. The after-hours service will be essential for maintaining operational efficiency and minimizing staff fatigue, allowing our team to focus on providing superior patient care. With healow Genie, we aim to boost online appointment bookings and optimize workflows, empowering our staff to handle more complex responsibilities and improve patient interactions. Our goal with AI is to increase productivity with our current team, enabling us to double the size of our practice in the next few years.”
With a legacy of over 50 years of patient-centered care, MSA Dallas operates with 12 providers and manages up to 350 patient visits on busy days. The practice prioritizes personalized care while fostering an efficient work environment. Integrating AI-powered tools like healow Genie is expected to streamline administrative processes and enhance patient experiences.
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“We’re excited to collaborate with Medical Specialists Associated to introduce our AI-driven capabilities to their practice,” said Girish Navani, CEO & co-founder of eClinicalWorks. “By integrating healow Genie with the eClinicalWorks EHR, the practice can enhance after-hours care and improve patient communication. This integration allows practices like MSA Dallas to focus on their core mission—delivering outstanding care. With healow Genie, MSA Dallas will enhance patient engagement, alleviate staff burnout, and sustain their independence as they grow.”
The implementation of healow Genie will enable MSA Dallas to efficiently manage high call volumes, provide patients with easy access to care, and strengthen operational effectiveness. By leveraging AI, the practice can maintain high-quality patient interactions while supporting staff wellness, ensuring both patients and providers benefit from an enhanced healthcare experience.
