Workato, a leader in enterprise automation, has announced the acquisition of DeepConverse, a company specializing in generative AI-driven support automation. The move strengthens Workato’s Agentic Enterprise vision, enabling businesses to integrate AI-powered agents for faster, more intelligent workflow automation.
DeepConverse’s AI-driven technology enhances Workato’s platform by introducing autonomous agents capable of handling complex support queries, automating workflows, and improving customer interactions. By leveraging conversational AI, businesses can streamline employee and customer support, reducing response times and increasing efficiency.
“We are excited to announce the acquisition of DeepConverse, a signal of our commitment to revolutionizing how people work. By bringing the DeepConverse team on board, we are accelerating our mission of creating a world where every connection powers progress,” said Vijay Tella, co-founder, and CEO of Workato. “Combining DeepConverse’s expertise in Search AI and AI Support Agents with Workato’s leading orchestration capabilities, we plan to offer our customers more powerful, seamless, and transformative value.”
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Advancing AI-Driven Automation for Enterprises
The integration of DeepConverse’s generative AI technology into Workato’s automation platform will allow businesses to deploy AI agents that learn, adapt, and interact across multiple systems. These agents will enhance customer service, IT operations, and HR workflows by handling repetitive tasks and escalating complex issues to human teams when needed.
The acquisition reflects Workato’s broader strategy of investing in AI and automation to drive digital transformation across industries. With generative AI at the core, enterprises can create more dynamic, intelligent workflows that adapt in real time to business needs.
This acquisition underscores Workato’s commitment to expanding the role of AI-powered automation, providing companies with tools to scale operations efficiently and enhance customer and employee experiences.
