SeatMate guides meaningful interactions by infusing every conversation
with patient insights—elevating the patient experience and driving the most
desired outcomes
RevSpring, the leading provider of healthcare engagement and payment solutions, announced SeatMate™, the first healthcare virtual agent harnessing AI to infuse human intelligence with empathy to drive action. SeatMate guides CSR and patient interactions with intelligent scripting, which reduces training and onboarding time, while empowering CSRs to have the right conversation with individual patients from their first day of service. The AI assistant also enhances self-service through conversational and empathetic chat capabilities, making it easier for patients to get help. RevSpring’s solution fosters better financial outcomes by using data to create actionable and personalized interactions throughout the entire patient journey.
“RevSpring is excited and proud to introduce SeatMate, which represents the first AI solution to empower human intelligence while supporting healthcare financial engagement with a virtual agent,” said Casey Williams, senior vice president, engagement, analytics and payment applications, RevSpring.
SeatMate provides AI-assisted CSR guidance through the PersonaPay™ platform—which received Best in KLAS® in Patient Financial Engagement in 2025—so CSRs receive precisely the right talking points for each patient and can access needed information faster. This virtual agent assists providers using a broad range of EMRs and practice management systems, opening the opportunity to integrate RevSpring patient scoring and intelligence for holistic patient understanding and payment plan term guidance available in a frictionless way within the provider’s workflow.
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“SeatMate reshapes patients’ financial interactions with CSRs and facilitates personalized self-service with the help of an AI virtual agent. This represents an exciting new application of artificial intelligence to strengthen patient engagement, reduce staff burden and help providers address growing labor shortage challenges,” Williams added.
Healthcare customers expect personalized interaction and self-service that is fast and easy. Organizations that use AI to tailor healthcare experiences benefit from higher engagement and increased patient trust. AI also can improve overall outcomes, with an estimated net savings of 5-10 percent, according to a recent McKinsey study published by the National Bureau of Economic Research.
RevSpring’s SeatMate solution enhances the RevSpring Engage IQ™ platform, which delivers one coordinated patient experience from pre-care through payment, enabling providers to know their patients, prescribe their journeys and predict their outcomes.
Source: PRNewswire
