The combined solution Integrates EHR Compliant Patient Assist Technology with 8×8 Contact Center to Deliver Compliant and Personalized Patient Engagement
SpinSci’s Patient Assist Technology provides high touch assistance via any digital channel, giving agents a 360° view of the patient record, helping to drive speed to care. This partnership between SpinSci and 8×8 enables healthcare organizations to:
- Streamline agent and operational efficiency.
- Enhance patient experiences by increasing patient intake while decreasing handle times.
- Deliver personalized care to patients.
- Reduce regulatory compliance risks with secure, HIPAA-compliant data management.
- Ensure seamless connectivity across platforms while enabling organizations to purchase jointly integrated solutions directly from 8×8 and channel resell partners.
The combined solution delivers first-class communications and integration with EHR systems to unify care journeys. Its seamless integration simplifies access to care and claims processing. It empowers healthcare organizations with conversational AI powered chatbots for personalized self-service including appointment scheduling, two-way SMS reminders to reduce missed appointments, and video supported remote consultations. 8×8 analytics provide a holistic view of all interactions including speech and sentiment analysis to ensure compliance and improve overall performance and patient engagement.
According to SpinSci, healthcare organizations leveraging their Patient Assist solution saved a combined 6 hours per day, including an average decrease of 43 seconds per call for identifying and verifying patients. These consolidated workflows showed to dramatically reduce the average number of clicks to execute and access patient care, allowing healthcare providers to focus less on administrative tasks and more on delivering high-quality care.
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“Since joining the 8×8 Technology Partner Ecosystem, our customers are seeing even more meaningful improvements that positively impact the lives of countless patients,” said Rohit Potaraju, Vice President of Product at SpinSci Technologies. “Our goal is to provide the best experience for care teams and patients and we look forward to the impact we will make alongside 8×8.”
“Transforming patient care isn’t just a goal, it’s a necessity,” said Victor Belfor, Global Vice President, Business Development and Strategic Partnerships at 8×8, Inc. “Our partnership with SpinSci Technologies and the integration of its Patient Assist technology with the 8×8 Contact Center represents an innovative solution that redefines how healthcare organizations orchestrate and elevate patient engagement while meeting regulatory compliance requirements. This integration isn’t just about streamlining processes, it’s about empowering care teams to deliver unmatched, personalized experiences that set a new standard for excellence in patient care.”
Built on the 8×8 Platform for CX, the 8×8 Technology Partner Ecosystem program nurtures a collection of leading technology partners that encourages innovation and provides enterprises with the solutions they need to provide their own customers with exceptional experiences.
The 8×8 Platform for CX seamlessly unites contact center, unified communications, and communication APIs to help organizations connect customers and teams globally, empowering CX and IT leaders with AI-powered performance and insights to make smarter decisions, delight customers, and drive lasting business impact.
Source: Businesswire
