Passage Retrieval API enhances accuracy, relevance, and security, reducing hallucinations and protecting sensitive data for smarter, more reliable GenAI applications
Coveo, a leader in AI-driven relevance solutions, has officially launched the Coveo Passage Retrieval API, a cutting-edge retrieval method designed to optimize generative AI applications. Built on Coveo’s advanced AI-Relevance Platform™, this headless API empowers enterprises to deliver precise, business-aware AI responses across various touchpoints.
Addressing Enterprise AI Challenges with Coveo’s Passage Retrieval API
“Enterprises today are challenged with turning vast amounts of fragmented data into accessible and relevant knowledge for generative and conversational AI,” said Laurent Simoneau, Co-Founder, President, and CTO at Coveo. “While large language models (LLMs) hold immense potential, their success hinges entirely on the quality of the data they access—a growing concern as many enterprises develop their own GenAI applications. Many organizations are adopting Retrieval-Augmented Generation (RAG) and quickly realizing that the hardest part—the ‘R’—lies in retrieving precise and relevant information from scattered enterprise systems. This critical step ensures secure, accurate, and relevant AI responses, yet its complexity often hinders progress.”
The Coveo Passage Retrieval API effectively addresses these concerns by delivering highly accurate, trustworthy information to LLMs and AI-powered applications, including Salesforce Agentforce, Microsoft Copilot, Amazon Bedrock Agents, and SAP Joule. By enhancing response accuracy, reducing AI hallucinations, and maintaining enterprise-grade security, the API accelerates AI deployment while cutting operational costs. This enables organizations to scale multiple generative AI applications with a single, reliable retrieval mechanism.
Also Read: DataChat Launches No-Code AI Analytics on Snowflake
A Unified Index for Optimized AI Performance
Coveo’s retrieval technology, combined with sophisticated ranking techniques, enables enterprises to ground generative AI responses in trusted knowledge sources. The platform leverages an industry-leading unified index, integrating lexical, vector-based, and behavioral ranking models. With prebuilt connectors for CRMs, ERPs, ITSMs, and CMSs, organizations can securely consolidate data without redundant indexing efforts, lowering maintenance costs while supporting various AI applications, from intelligent search and recommendations to content discovery.
Designed to handle extensive datasets and high user volumes, the API seamlessly scales across enterprise environments. Features such as hybrid semantic and lexical indexing, Automatic Relevance Tuning (ART), and personalized ranking refine retrieval outcomes, ensuring AI models deliver continuously improving performance tailored to user interactions.
Early Access Program Demonstrates Significant Improvements
Organizations participating in the Early Access Program reported notable gains. One Fortune 500 software company achieved a 22% improvement in article and passage retrieval accuracy within just two weeks of implementation. This enhancement translated into a 73% increase in the accuracy of AI-generated answers within their internal GenAI chatbot.
“Integrating Coveo’s Passage Retrieval API has improved our ability to deliver highly customized AI solutions,” said Eric Immermann, Search and Content Practice Director at Perficient, a close System Integration partner of Coveo who tested the Passage Retrieval API during our Early Access Program. “From automating sales queries and enhancing global search experiences for our clients, to powering our own internal RFI generation tool, we’ve seen how better relevance in generative answering drives efficiency and business value. With Coveo’s unified hybrid index, we can improve answer relevance across various GenAI applications—making AI adoption faster, easier, and more cost-effective for us and our clients.”
Key Applications of Coveo’s Passage Retrieval API
- Custom GenAI Experiences: Strengthen generative AI reliability by feeding LLMs with highly relevant information from unified enterprise content sources.
- Chatbots & Virtual Agents: Enhance AI-driven conversations by ensuring chatbot responses are accurate, contextual, and user-focused.
- Internal Knowledge Management: Empower employees with precise, real-time answers, improving productivity and reducing search efforts.
- Customer Support & Case Deflection: Deliver self-service solutions with AI-generated responses sourced from verified enterprise knowledge, minimizing support escalations and improving customer satisfaction.
Harness the full potential of Coveo’s Passage Retrieval API across AI platforms like Salesforce Einstein, Microsoft Azure AI, AWS Bedrock, and IBM Watson. Whether utilizing LLMs such as Google Gemini, Anthropic Claude, and OpenAI GPT-4o, or AI agents including Salesforce Agentforce, Microsoft Copilot, Amazon Q Business, and SAP Joule, Coveo ensures enhanced relevance, security, and efficiency in AI-powered interactions.
