Customers seek prompt and effective resolution of their concerns when they reach out. Managing these efficiently becomes more challenging as your customer base expands, making allocating a service agent to every request difficult. Fortunately, the top AI chatbots for customer service offer reliable customer care, easing the workload for your service team.
The revenue of the global chatbot market is expected to reach $454.8 million by 2027, showing significant growth from $40.9 million in 2018. This article describes a selection of effective AI chatbots for customer service. The emphasis is on tools that streamline customer service inquiries through machine learning (ML), extracting context from text, images, patterns, and customer history. Let’s dive into it.
What Do AI Chatbots for Customer Service Mean?
AI chatbots for customer service is an automated system designed to handle customer inquiries. Operating through a cloud-based software platform, these tools are integrated into your customer-facing website. AI chatbots are specifically programmed to deliver tailored support according to the unique requirements of your organization.
Typically, when a customer encounters an issue on your website, the chatbot option enables them to engage with a representative instantly by entering their request in a chat window. Despite being managed by a third-party provider, the entire interaction seamlessly occurs on your website.
How Are AI Chatbots Used In Customer Service?
AI chatbots are used in customer service to automate and handle a variety of tasks such as responding to customer inquiries, providing instant support, guiding users through processes, resolving common issues, and facilitating seamless communication between customers and businesses. They act as virtual assistants, interacting with users through chat interfaces on websites or messaging platforms, and are programmed to understand and respond to user inputs effectively. AI chatbots enhance efficiency by quickly addressing routine queries, freeing up human agents to focus on more complex or personalized customer interactions.
5 Best AI Chatbots for Customer Service Overview
Here are concise overviews of the top 5 AI chatbots for customer service:
LiveHelpNow
LiveHelpNow is one of the best AI chatbots for customer service, offering practical solutions to improve customer experience and support business growth. It encompasses AI-powered chatbots, workforce management tools, and call deflection among its features. The tool is adaptable to teams of any size in varied sectors, offering omni-channel communication, automatic lead forwarding, support ticket management, and self-service options.
Also Read: AI in Customer Support: Enhancing User Experience Like Never Before
What sets this tool apart is its integration of live chat, email ticketing, and knowledge base capabilities within a single platform. This feature makes it a versatile solution for handling customer interactions across multiple channels.
LiveHelpNow: $9 per agent per month & 30-day free trial.
Ideal for: Managing omnichannel customer communication.
ZohoDesk
In addition to handling routine chatbot tasks, Zoho’s Zia AI-powered assistant is adept at performing various functions, such as placing or editing orders based on customer instructions. The software transforms collected information into graphics and lists, simplifying comprehension and analysis of details. Furthermore, the tool features an exceptionally intuitive development interface.
Zoho’s Zia: $14 per user per month & 15-day free trial.
Ideal for: Service teams seeking a fast-learning tool from the knowledge base.
Freshchat
Freshchat is a digital platform for customer engagement across multiple channels, including messaging, live chat, email, and voice. It utilizes AI-powered bots and live chat for unified and contextual conversations at scale. Features include support for WhatsApp, Apple Business Chat, and Facebook Messenger, centralized conversation management, website/app integration for live chat, email ticketing, voice call capabilities, AI-powered chatbots, and a unified agent workspace. Integration with Freshdesk, Freshservice, and Freshmarketer, along with connectivity to various third-party tools, enhances its versatility for businesses.
Freshchat: $15 per user per month & 21-day free trial.
Ideal for: Managing omnichannel customer communication.
Conversica
Conversica is tailored for marketing and sales teams, aiding in engaging potential customers. It integrates seamlessly with Salesforce and offers a valuable A/B testing feature for messaging different lead segments based on specific details collected by the bot.
Conversica: $2999/month & offers a free demo.
Ideal for: Maintaining continuity throughout the entire customer journey.
Botsonic
Botsonic is an AI chatbot platform that allows users to create and deploy custom chatbots for their websites. With a user-friendly interface, Botsonic enables you to train your chatbot using your knowledge base and customize its appearance to match your brand’s style. Integration with your website is made easy, requiring no coding. Botsonic makes it accessible for businesses looking to enhance their customer support, lead capture, and engagement efforts. For more advanced features and capabilities, premium plans are available with additional customization options, integrations, and API access.
Botsonic: Offers free plan
Ideal for: Businesses and individuals looking to create custom chatbots for their websites.
Final Takeaway
AI chatbots have revolutionized the landscape of customer service, offering businesses an efficient and effective way to engage with their customers. The advancements in artificial intelligence and natural language processing have enabled chatbots to understand and respond to customer queries accurately and promptly. Numerous providers offer AI chatbots for customer service with automation. As AI technology continues to evolve, we can expect chatbots to play an increasingly vital role in shaping the future of customer service.
