Company wins top honors for AI solution that streamlines back-office operations for enhanced customer experience and operational performance
Teleperformance, a global leader in digital business services, announced it received top honors at the Globee® 2024 Golden Bridge Awards® for its AI-driven digital solution that streamlines back-office business processes for clients. The technology tool was awarded Gold for best new product or service innovation in the technology category for enabling faster, more efficient back-office operations which result in significant customer experience enhancements and stronger, more empathetic customer expert engagement with customers.
Teleperformance’s AI-driven digital solution is a comprehensive, scalable platform designed to manage the entire lifecycle of customer experts and optimize operational performance. The integrated suite of applications enhances back-office operations, leading to superior and more empathetic customer care. By consolidating disparate processes into a single sign-on platform, the solution provides a holistic, 360-degree view of customer experts’ performance, operational efficiency, and customer interactions.
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Clients utilizing the solution have reported substantial improvements to their customer care programs, including up to 35% faster turnaround times, significant reductions in customer escalations, and more personalized customer care. These advancements are driven by enhanced real-time insights into customer expert interactions with customers, leading to stronger, more empathetic engagements.
Teleperformance, is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services.
Source: PRNewswire