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Salesforce Brings Slack AI to All Paid Customers, Adds Recap to Deliver Daily Morning Digests

Salesforce

Slack strengthens its AI-powered platform as it continues rolling out native generative AI capabilities to users, including enhanced search, channel and thread summaries, and a new recap feature

Salesforce announced that Slack AI — which uses a company’s conversational data to help users work faster and smarter — is now available to all paid Slack customers with expanded language support. Now, businesses of all sizes can access a trusted and intuitive generative AI experience built natively on the secure platform where their work already happens.

Slack AI now includes:

Why it matters: Customers are already saving an average of 97 minutes per user each week using Slack AI to find answers, distill knowledge, and spark ideas, according to an internal analysis. Yet, while 94% of executives say that incorporating AI into their organization is an urgent priority, only 1 in 4 desk workers report that they have tried AI tools at work, according to the latest research by the Workforce Lab from Slack.

Customer deep dive: From large enterprises to small businesses, customers use Slack AI to prioritize exactly what they need to know, when they need to know it.

Also Read: Accenture and Adobe to Co-Develop Industry-Specific Generative AI Solutions to Accelerate Marketing Transformation

Wayfair replaced its messaging software with Slack in 2016, and now uses Slack AI to help distill its collected data more efficiently. The global retailer uses enhanced search to ask questions in natural language and find concise answers in relevant channels, without having to sort through lengthy messages.

Slack AI gets people accurate information faster, from any channel. – Taylor Keck, Senior Engineer, Enterprise Solutions, Wayfair

Beyond Better Foods uses Slack as its primary communication platform. As a healthy dessert brand, their operations team uses Slack AI’s enhanced search capabilities to fast-track answers for logistics planning and recaps to keep track of select channels, saving time and keeping them focused.

HR provider ProService Hawaii employees use Slack AI conversation summaries to stay informed and catch up after attending multiple back-to-back meetings.

Being able to pick the day, week, or month I’d like to catch up on with Slack AI has been so impactful. – Jason Morita, Product Owner, ProService Hawaii

Source: Salesforce

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