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Natterbox Transforms Customer Engagement with AI Solution

Natterbox

Natterbox, a leader in AI-powered communication solutions, announces the launch of its groundbreaking digital platform, Natterbox Digital. This innovative solution unifies voice, SMS, and WhatsApp into a seamless experience for agents and customers, enabling businesses to deliver exceptional, personalized engagements on one unified platform natively integrated into Salesforce.

Natterbox Digital allows businesses to meet customers where they are, orchestrating interactions through unified routing between voice and digital messaging. Features like triggered messaging and intelligent routing enable tailored communications and effortless connections to the right agents, all while providing a seamless journey across preferred channels.

“Today’s customers expect seamless interactions across every channel and want to be able to select their channel of choice,” said Jamie Cooper, Chief Product Officer at Natterbox. “With Natterbox Digital, we’re redefining how businesses connect with their customers by unifying voice, SMS, and WhatsApp into one experience. Our AI platform delivers the flexibility and personalization customers deserve while empowering agents with the tools they need to succeed.”

Also Read: IrisAgent Launches AI Bot for Slack: Revolutionizing Workspace Communication

Key Features of Natterbox Digital

Revolutionizing Global Communication with WhatsApp
Natterbox Digital introduces robust WhatsApp capabilities, allowing businesses to expand their reach with secure messaging. With access to over 2 billion WhatsApp users globally, businesses can deliver real-time communications on customers’ preferred channels.

Source: PRNewswire

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