New logo and website underscore unitQ’s evolution as definitive platform for real-time, actionable customer feedback insights
unitQ, the leading AI customer insights platform, announced the launch of its new brand identity, including a modernized logo and a fully redesigned website. This rebrand marks a significant milestone in the company’s continued evolution as a leader in AI for customer insights.
While the updated vi sual identity reflects a fresh and streamlined look, it also signifies a deeper transformation — one that highlights unitQ’s commitment to delivering precision, innovation and real-time customer-feedback insights for organizations navigating increasingly complex customer landscapes.
“With our reimagined brand we are reinforcing our dedication to providing businesses with the tools they need to unify, analyze and act on customer feedback across all channels in real time,” said Christian Wiklund, unitQ CEO and Co-founder. “As companies scale, diversify and expand globally, the need for real-time, granular customer insights has never been more critical.”
Decoding Unstructured Customer Feedback
unitQ’s platform has long helped enterprises decode unstructured feedback from sources like support tickets, product analytics, social media, surveys, app store reviews and more. Through continued investment in unitQ’s proprietary data ingestion pipeline, classification models and data-cleansing algorithms, unitQ is enabling customers to capture the authentic voice of the customer like never before — regardless of language, metadata complexity or data anomalies.
That’s why Zendesk, the industry leader in customer experiences, is both a unitQ customer and investor.
“We chose unitQ after evaluating and trying different solutions in the market. The granularity and speed at which unitQ delivers actionable customer insights is beyond what others could offer,” said Shawn Slipy, Vice President Global Renewals at Zendesk.
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unitQ’s AI agents, including agentQ, sit at the heart of this transformation. Built on source-grounded AI, these autonomous agents enable businesses to instantly surface actionable insights, monitor experience trends and address customer friction proactively. By aggregating and categorizing feedback into thousands of unique and granular categories, unitQ empowers teams across product, engineering and support functions to make faster, data-driven decisions.
agentQ: Autonomous AI for Customer Insights
agentQ also offers natural-language querying capabilities, allowing unitQ customers to ask pressing questions — such as “What are the top feature requests related to search?” or “Which bugs are driving the most support tickets?” — and receive immediate, source-cited answers enriched with customer metadata like device type, location and payment tier.
“We are constantly innovating our product and improving the experience for our users. agentQ fits that mission perfectly. It’s accurate, transparent, and intuitive — and it speeds up our natural workflows,” says Darlene Miranda, VP, Customer Engagement and Advocacy at DailyPay, a unitQ customer. “It feels like having an extended member of our team who can instantly answer the questions that help us make every experience 10x better.”
Monitoring Competitors
In addition to real-time dashboards and alerts delivered via Slack, Microsoft Teams, or PagerDuty, the unitQ platform enables organizations to monitor competitor offerings, accelerate product roadmaps and optimize for KPIs including NPS, CSAT and retention.
“The new unitQ brand reflects the same clarity and precision that defines our technology,” Wiklund said. “This is not just a new look — it’s a renewed commitment to help every business turn customer feedback from all sources into forward momentum.”
Source: PRNewswire