Site icon AIT365

iQor Designs Symphony [AI] Generative AI Ecosystem to Revolutionize the Employee Lifecycle

iQor

iQor, a leading managed services provider of digitally enabled business process outsourcing (BPO) customer experience solutions, is proud to unveil Symphony [AI]™, iQor’s generative AI ecosystem designed to transform and equip employees to deliver optimized CX. This next-generation solution utilizes proprietary large language models (LLMs) to tap into iQor’s accumulated process knowledge, accessing decades of industry expertise and unique organizational insights to maximize employee performance.

“By leveraging our extensive reservoir of accumulated process knowledge, Symphony [AI] provides unparalleled insights to ensure our employees receive the best support and resources at every phase of their career journey,” stated iQor President and CEO Gary Praznik. “Our generative AI experience blends our long-standing industry experience with cutting-edge technology to ensure a rewarding employee experience that enables great CX.”

The launch of Symphony [AI] signifies iQor’s ongoing innovation and forward-thinking solutions that address tangible, real-world opportunities in the customer experience BPO sector. This AI ecosystem fosters an environment where technology and human expertise intersect, creating a synchronization of efficiency and growth that upholds iQor’s commitment to excellence.

Symphony [AI] optimizes frontline agent performance with real-time insights, responses, and solutions based on iQor’s vast accumulated process knowledge. This knowledge is derived directly from iQor’s experiences—an aggregation of evolving insights, methodologies, and best practices honed over years of operations to deliver unparalleled advantage to clients.

Also Read: IDC Names Best in Future of Customer Experience Award Winners

Symphony [AI] will revolutionize three key areas of the employee lifecycle to cultivate empowered employees that deliver a more streamlined customer experience contributing to client competitiveness in the marketplace.

SOURCE: BusinessWire

Exit mobile version