ECI Software Solutions (ECI) has launched its new built-in ecommerce AI Agent within its EvolutionX platform (which also powers Spruce eCommerce) to help merchants simplify digital operations, drive growth, and compete more effectively online. The AI Agent brings together real-time insights, intuitive chat-based interfaces, automated product‐listing enrichment, and fraud-detection capabilities all embedded directly in the ecommerce workflow so users don’t need extensive technical expertise or budget to gain advanced AI functionality. As Chris Fisher, Vice President of Global Ecommerce at ECI Software Solutions, explains: “Ecommerce businesses today are managing more digital complexity than ever, from maintaining ecommerce catalogs and product data to keeping pace with evolving customer expectations. Most don’t have the time, budget, or in-house expertise to implement advanced AI tools that typically only large companies can afford. By building AI directly into our ecommerce platform, we’re eliminating those barriers and giving users a practical, simple, secure way to streamline everyday tasks, uncover insights in real time, and build the kind of digital resilience they need to compete long term.”
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Key features of the tool include instant access to business metrics (sales, orders, customer behavior), an intuitive dashboard chat interface to spot high-value or at-risk customers, automatic product listing enrichment for SEO and conversions, and intelligent pattern-based fraud detection to reduce manual reviews and chargebacks. Early users highlight the impact: Vicky Sollars of The Business Supplies Group Ltd. says, “Using ECI’s ecommerce AI Agent tool was genuinely impressive; it even picked up details like whether a product was biodegradable. Normally, writing one product description from scratch takes around 20 minutes (and even longer if we’re missing information). With the AI tool, I managed to create 50 descriptions in just half an hour. The time saved and the level of detail it captured were remarkable.” Clive Katz of Office Central adds, “It’s impressive how the AI Agent zeroed in on a suspicious order and even explained the reasoning behind its score. Seeing it spot those tricky risk signals really builds confidence in the AI order fraud analysis. Our team is now using it for any guest orders moving forward.” Starting November, the AI Agent will be available at no additional cost to all new and existing EvolutionX and Spruce eCommerce stores and will integrate with other ECI products including DDMSPlus, Red Falcon, e-automate and Deacom serving distribution-markets in gas & welding, electrical, plumbing & HVAC, industrial safety and MRO. ECI, which serves over 25,000 customers in more than 90 countries, positions this launch as a key step in its broader roadmap to bring practical, connected, and intelligent AI-driven insights to the ecommerce community.