Glassbox, a leading provider of digital experience analytics for financial institutions, has announced the launch of Glassbox Accessibility, an advanced solution designed to help organizations identify, prioritize, and resolve accessibility issues to ensure more inclusive digital experiences.
The release comes at a critical time as businesses prepare for new global regulations, including the European Accessibility Act, which took effect in June 2025, and the upcoming ADA Title II updates set for April 2026. With one in four people worldwide living with some form of disability and nearly everyone encountering digital access challenges at some stage accessibility has become more than a compliance requirement; it is a business imperative.
Glassbox Accessibility is the first platform to combine digital experience analytics with real-time accessibility monitoring, delivering continuous scanning, intelligent severity scoring, and automated remediation workflows. By embedding accessibility checks directly into the customer journey, the solution enables enterprises to uncover hidden barriers, accelerate issue resolution, and connect inclusive design practices to measurable outcomes such as customer retention and conversion rates.
“This launch marks a significant milestone in our mission to become the first autonomous customer experience solution in the market,” said Alex Assim, Chairman of Glassbox. “For too long, accessibility has been treated as an add-on. Glassbox is making it a core part of how digital experiences are measured, optimized, and improved. We are giving organizations the power to identify and resolve barriers in real time as part of their standard operations.”
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Fully integrated into the Glassbox platform, the solution requires no additional setup for customers. It continuously analyzes user interactions across devices, operating systems, and screen sizes to uncover real-world accessibility challenges while providing actionable insights for faster remediation.
“Automated crawlers and lab-based checks have helped raise the floor on accessibility, but they miss what matters most: how people with disabilities actually experience your product,” said Yaron Gueta, Chief Technology Officer at Glassbox. “Accessibility must be verified in the wild, across assistive technologies, devices, and the unplanned paths real customers take. Just as digital monitoring evolved from synthetic pings to real-user monitoring, accessibility must move from periodic audits to continuous, real-world validation. That’s exactly what Glassbox’s new accessibility solution delivers.”
Already in use by several leading financial institutions, Glassbox Accessibility provides aggregated reporting and severity scoring so teams can prioritize fixes based on user impact. The platform also supports compliance monitoring, helping organizations stay ahead of evolving regulatory standards across the US and Europe. While aligned with today’s leading accessibility frameworks, the solution is built to evolve alongside emerging guidelines and requirements.
With this launch, Glassbox positions itself at the forefront of accessibility innovation, enabling enterprises to deliver digital experiences that are not only compliant but genuinely inclusive.