Site icon AIT365

Dialpad Introduces AI-Driven Personal Identifiable Information (PII) Redaction for Enhanced Privacy Protection

Dialpad

Dialpad, Inc. – the industry-leading Ai-Powered Customer Intelligence Platform – announced the release of PII Redaction, an Ai-powered feature designed to fortify privacy safeguards of personal identifiable information (PII) and empower users with greater control over their data. As part of Dialpad Ai, a proprietary automatic speech recognition (ASR) and natural language processing (NLP) engine embedded across Dialpad’s sales, voice, meetings, messaging and contact center solution, PII Redaction acts as a powerful safeguard for customer privacy, security, and compliance.

Sharing personal data with organizations online is a necessity of doing business, and thus protecting user privacy – and providing the ability to redact information from documents – has never been more critical for organizations in this Ai-Era. At the same time, the number of Americans affected by data breaches increased forty-two percent from 2021, demonstrating a pivotal need for enhanced privacy protection tools. PII Redaction leverages Ai to automatically redact sensitive personal information from all transcripts in real-time, keeping customer data secure from the moment it’s discussed across the platform.

“The launch of PII Redaction marks a major milestone in safeguarding customer data, enabling the full utilization of Dialpad’s cutting-edge Ai solutions without jeopardizing trust,” said Dan O’Connell, Chief Ai & Strategy Officer at Dialpad. “This advancement reinforces our unwavering commitment to customer privacy protection and allows us to continue elevating Dialpad’s user experience through enhanced Ai capabilities.”

Also Read: Protect AI Experts to Discuss AI/ML Security at 2023 Texas Cyber Summit and ROOTCON 17

Dialpad customers can utilize all the efficiencies offered by its transcription engine without putting sensitive data at risk. Key features and benefits of PII Redaction include:

PII Redaction is the latest capability in Dialpad’s 12 Months of Ai rollout, the company’s commitment to releasing a new Ai-powered feature every month to help transform how businesses communicate, collaborate, and sell. Since its announcement in April, Dialpad has released Ai Recap, Ai Scorecards, Ai Coaching Hub, Ai Playbooks, and DialpadGPT, the first generative AI built for enterprises of all sizes. Dialpad’s growth and momentum continue to reach new heights in 2023, with record high ARR growth and industry recognition as an AI leader on the Forbes Cloud 100 2023 (#25) and Fast Company’s Most Innovative Companies lists.

SOURCE: BusinessWire

Exit mobile version