Smart technology prioritizes referrals to align provider business rules with patient needs
Forcura, a healthcare workflow management company, announced significant product enhancements to its referral workflow technology, which will enable home-based care providers to improve their patient admission rates and intake processes.
Through enhanced AI and machine learning technology, providers can now prioritize referrals to accept into care patients who best fit the practice’s care team and capabilities. Forcura’s technology makes this possible by automatically identifying more patient demographics and data points – including location, referral source and primary and secondary payers, then allowing intake teams to prioritize that data based on a practice’s business rules.
Forcura is also introducing an improved automated capability that will notify providers of duplicate entries. These alerts will help mitigate wasted effort and potential errors when receiving the same referral from multiple channels or at different times.
Overall, the evolved platform serves as a comprehensive referral hub for home-based care providers, continuing to provide a single place for referral management, while enhancing its existing smart technology to better identify and prioritize the right referrals for the practice.
Forcura’s enhanced technology is launched during a time when the referral rejection rate in home-based care remains a significant problem. In a Spring 2023 study, sector leadership reported the industry rejection rate had not changed or worsened since 2022. Home Health Care News reported it had reached 76% in early 2023.
“One of the most strategic pivots a provider can make is to stop accepting any referral and to start accepting the right referrals,” said Annie Erstling, chief operating officer of Forcura. “Getting smarter and more strategic with referral management is a key step to overcoming care transition challenges. In the end, it benefits everyone, including the patient, the provider and the referring physician or facility.”