Breakthrough innovation transforms enterprise communications into actionable intelligence, mitigating misconduct, regulatory risk, and insider threats in real time
Proofpoint, Inc., a leading cybersecurity and compliance company, announced the launch of the industry’s first agentic AI solution for Human Communications Intelligence (HCI), a transformative advancement in detecting, understanding, and mitigating conduct and compliance risks in real time. Tailored for enterprises operating in regulated and high-risk industries, the solution shifts digital communications governance (DCG) from traditional post-incident compliance toward proactive, AI-driven risk detection and prevention, enabling organizations to address human behavior before it escalates into security, compliance, or legal issues.
A recent study of 1,600 global CISOs found that over one-third identified collaboration tools such as Slack, Teams, and Zoom as their primary source of organizational risk, surpassing concerns about GenAI chatbots, perimeter devices, cloud storage, and even Microsoft 365. Despite decades of reliance on connectors and archives that capture communications, these systems provide minimal AI-driven insight. In today’s climate of rising insider threats, financial misconduct, and regulatory scrutiny, enterprises require intelligence that moves beyond mere data capture to actively reason through real-time conversations, detect intent, and highlight potential risks.
Proofpoint’s DCG portfolio now features Human Communications Intelligence, powered by agentic AI designed to reason rather than simply react. Unlike conventional solutions that flag keywords or patterns, HCI interprets human intent across more than 80 communication channels in real time. Leveraging Proofpoint’s Nuclei technology, acquired earlier this year, intelligent agents autonomously assess conversations, identify emerging risks, and provide transparent reasoning for each action.
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“Legacy connectors are merely proxies that pass content downstream, offering little intelligence,” said Harry Labana, SVP & GM of Proofpoint’s DCG business. “Proofpoint has reimagined capture by moving beyond simply collecting messages to interpreting and reasoning in real time. This transforms the world’s largest source of behavioral data human conversations into actionable intelligence that empowers compliance, legal, and security teams to prevent risk before it escalates.”
Key capabilities of Proofpoint’s AI-powered DCG portfolio include:
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Real-Time Communications Intelligence: Proofpoint Capture, powered by Nuclei, ingests communication channels including GenAI chatbots, mobile messaging, collaboration apps, social media, email, voice, and files and applies real-time reasoning. Unlike pretrained AI models or legacy connectors, Proofpoint Capture features purpose-built reasoning agents that interpret communications at scale, integrating with third-party archives and presenting reasoning alongside flagged content such as misconduct, insider threats, AI misuse, regulatory violations, and toxic culture signals. This transparency ensures compliance and investigative teams understand the rationale behind alerts rather than relying on opaque classifications.
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Explainable, Cost-Effective AI Supervision: Proofpoint redefines supervision with explainable AI designed for regulated communications. Legacy keyword and rules-based systems struggle with high volumes and limited risk detection, often generating excessive false positives. Proofpoint Supervision analyzes 100% of communications, understanding tone, intent, shorthand, emojis, code snippets, and multiple languages. This delivers up to 90% reduction in long-tail noise, enhanced precision, and significantly reduced manual review, enabling scalable and auditable oversight in complex compliance environments.
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Integrated, Signal-Driven Risk Prevention: Signals from Proofpoint’s HCI agents integrate directly with Proofpoint Insider Threat Management (ITM), correlating communication-based risk indicators with user activity across endpoints. This approach connects employee actions with communications, establishing the industry’s first real-time feedback loop. Compliance and legal teams gain a proactive shield and an auditable oversight record, ensuring defensible compliance outcomes and earlier intervention before behaviors escalate into breaches or litigation.
By combining agentic AI, real-time reasoning, and multi-channel analysis, Proofpoint’s HCI solution represents a new era in human communications intelligence empowering enterprises to prevent risk rather than simply react to it.