IgniteTech, the enterprise software company known for leading the AI transformation revolution, introduced Eloquens AI, a revolutionary platform that redefines how businesses manage email communications through intelligent human-AI collaboration. Building on the success of IgniteTech’s MyPersonas technology, Eloquens AI advances the company’s vision of putting powerful AI capabilities in the hands of professionals. The announcement was made at GenAI Expo during IgniteTech’s keynote address that kicked off the event in Fort Lauderdale , Florida.
“Email remains one of the most important, yet time-consuming, communication channels for businesses,” said Eric Vaughan , CEO of IgniteTech. “With Eloquens AI, we’re not just automating email management, we’re amplifying human capabilities with AI. This launch builds on our proven approach of putting humans in the driver’s seat of AI to drive true business transformation.”
Eloquens AI leverages IgniteTech’s patent-pending data structures to ensure accuracy while preserving brand voice and context. The platform offers full support for leading email platforms, including Microsoft 365, Google Gmail, and GFI’s Kerio Connect, making it accessible to organizations of all sizes, regardless of their email infrastructure.
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The platform’s breakthrough features include:
- Advanced Human-AI Orchestration: Intelligent routing and response generation that builds on and complements human expertise
- Real-time human connection: Seamless escalation to human experts when needed, with knowledge capture for continuous improvement
- Global Language Support: Native handling of over 160 languages without translation
- Enterprise-grade security: Advanced protection of sensitive communications
The platform is the result of IgniteTech’s AI transformation journey, which achieved the following goals:
- A 70% reduction in response time to customer requests
- An 85% reduction in manual email processing
- Consistent response quality across multiple languages
- Improved team productivity and scalability
“Today, businesses don’t just need faster responses to emails, they also need intelligent communication that preserves human judgment and expertise,” Vaughan added. “Eloquens AI exemplifies our vision of true human-AI synergy, where AI amplifies human capabilities rather than replacing them. It’s about transforming the way organizations communicate, allowing them to extend their expertise while retaining the personal touch that only humans can bring.”
Eloquens AI is available immediately in three editions to meet the different needs of organizations:
- Professional Edition: Designed for professionals who manage their own email communications
- Business Edition: Optimized for small to medium-sized teams that need collaborative email management
- Enterprise Edition: Designed for large businesses with complex and large workflows
Each edition includes core AI capabilities while scaling features such as email volume processed, knowledge storage, and number of active campaigns to meet the needs of the organization.
Source: PRNewswire