Coveo expands AI toolkit for developers with suite of off-the-shelf APIs, and launches new Agentic AI Design Partner Program to make Gen AI and Agentic AI applications smarter, faster and better
Coveo, the industry leader in AI-driven relevance solutions, has announced significant advancements designed to optimize AI, Generative AI (GenAI), and Agentic AI applications. The latest innovations include Coveo for Agentforce, an expanded suite of Coveo APIs, and the launch of the Coveo Agentic AI Design Partner Program.
Addressing AI’s Top Challenges with AI-Relevance
Enterprises are inundated with vast amounts of structured and unstructured data dispersed across various systems. The effectiveness of AI applications—whether GenAI or Agentic AI—hinges on high-quality data, yet many Retrieval-Augmented Generation (RAG) frameworks fail to meet this need. Basic vector databases alone are insufficient. Organizations require sophisticated hybrid retrieval and AI ranking methodologies to ensure accuracy, an approach that Coveo refers to as Relevance-Augmented Retrieval.
Another pressing issue is vendor lock-in. Many AI tools limit accessibility to a single platform’s database, often overlooking external content and creating blind spots in knowledge retrieval. This restricts organizations from leveraging their entire enterprise-wide knowledge base. Coveo eliminates this barrier with an agnostic AI layer, seamlessly integrating and enriching data from both internal and external sources without bias. By doing so, Coveo provides secure, equal access to relevant content, regardless of format or location.
However, data access alone does not guarantee success. AI must also comprehend user behavior, context, and preferences—delivering hyper-personalized interactions tailored to individuals rather than broad user personas.
For AI to drive tangible business results in generative applications, enterprises must overcome four key hurdles:
- Accuracy and Precision – Extracting the most contextually relevant insights from vast data sources to ensure high-quality inputs for large language models, thereby enhancing output precision.
- Scattered Content and Data Silos – Unifying access to enterprise knowledge without requiring expensive content migration.
- Speed and Security – Delivering information rapidly and securely while adhering to existing access controls.
- ROI and Business Impact – Ensuring AI initiatives deliver measurable outcomes rather than overpromising without tangible results.
“Agents are only as effective as the knowledge they can access,” said Laurent Simoneau, President, CTO, and incoming CEO at Coveo. “In a world where AI hype often outpaces reality, Coveo stands apart by delivering AI experiences that actually work. We’re the leader in AI-powered retrieval and the leading company today that can tackle this challenge head-on—efficiently indexing millions of documents while keeping content fresh and secure. This means faster, more relevant answers, fewer hallucinations, and maximum AI Agent value—without added complexity or cost.”
Also Read: WitnessAI Integrates with F5 BIG-IP for GenAI Control
Introducing Coveo for Agentforce: Seamless AI Integration with Salesforce
Now available, Coveo for Agentforce is designed to integrate natively with Salesforce, empowering AI agents with access to real-time, enterprise-wide knowledge. This solution is specifically tailored for large-scale, complex enterprises, ensuring AI-driven responses are relevant, current, and actionable.
Key benefits for Agentforce developers include:
- Relevance-Augmented Retrieval – Accurately interprets user intent and connects to the most pertinent information sources with advanced AI techniques.
- Plug-and-Play Connectivity – Reduces integration time, securely extracting content from virtually any enterprise repository.
- Unified Hybrid Index – Standardizes diverse file formats while maintaining content freshness through real-time indexing and AI-powered security measures.
- Optimized AI Responses – Enhances retrieval accuracy using multiple AI-relevance models.
- Security-First Design – Automatically applies document-level and item-level permissions to ensure data protection.
Benefits for Agentforce end-users include:
- Streamlined Self-Service – AI-powered assistance for quicker, more efficient issue resolution.
- Trustworthy AI Outputs – Secure and accurate responses grounded in enterprise knowledge.
- Increased Productivity – AI-driven search reduces time spent finding answers, resolving cases, and completing tasks.
Expanding AI Capabilities for Developers and Enterprises
Beyond Coveo for Agentforce, the company continues to advance its portfolio with a growing suite of AI-powered solutions. Developers now have access to an expanded API-first AI toolkit, enabling seamless integration of retrieval, ranking, and generative answering capabilities into custom applications.
By combining robust AI-relevance technology with a commitment to security, precision, and real-time data access, Coveo is redefining how enterprises leverage AI for knowledge retrieval and decision-making.